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About the Role
Cloudflare provides advisory and hands-on-keyboard implementation and migration services for enterprise customers. As an Professional Services Consultant for Application Security and Performance, you are an individual contributor working in the post-sales landscape, responsible for the technical execution of solutions and guidance to our customers to get the most value possible from their Cloudflare investment. You are an expert in Layer 7 products like: DDoS Protection, WAF, API Gateway, Bot Management, Certificates Manager, Rate Limiting, SSL and Page Shield.
Responsibilities
- Plan and deliver timely and organized services for customers, ensuring they see the full value in Cloudflare’s products and advising on product best practices.
- Gather business and technical requirements, use cases, and other necessary information to build, migrate, and deliver a solution on behalf of the customer, and transition the Cloudflare working environment to the customer.
- Produce a Solution Design, HLD, LLD, data builds, procedures, scripts, test plans, drawings, deployment plan, migration plan, as-builts, and any other artifacts necessary to deliver the solution and transition smoothly into the customer’s technical teams.
- Implement changes on behalf of the customer in the Cloudflare environment following the customer’s change management process.
- Provide guidance to the customer to configure their CPEs and integration points.
- Troubleshoot implementation issues and collaborate with Customer Support, Engineering, and other teams to assist technical escalations.
- Contribute towards the success of the organization through knowledge sharing activities such as contributing to internal and external documentation, answering technical Q&A, and helping to iterate on best practices.
- Support building operational assets like templates, automation scripts, procedures, and workflows.
Requirements
- 5+ years of experience in a customer-facing position as a Customer Engineer, Security Engineer, Implementation Engineer, Onboarding Engineer, Consultant, Technical Support Engineer, Solutions Architect, and/or Systems Engineer.
- Deep understanding of Internet and Security technologies such as DDoS, Web Application Firewall, Certificates, DNS, CDN, Analytics and Logs.
- Working experience with security aspects of an internet property, such as Firewalls, WAFs, Bot Management, Rate Limiting, (M)TLS.
- Working experience with performance aspects of an internet property, such as Speed, Latency, Caching, HTTP/2, TLSv1.3.
- Ability to manage a project, work to deadlines, prioritize between competing demands and manage uncertainty.
- The work will be performed in English.
- Applicants who progress to the offer stage may be asked to attend an in-person interview.
- This position may require access to information protected under U.S. export control laws.
- Any offer of employment may be conditioned on your authorization to receive software or technology controlled under U.S. export laws without sponsorship for an export license.
Skills
- DDoS Protection
- WAF
- API Gateway
- Bot Management
- Certificates Manager
- Rate Limiting
- SSL
- Page Shield
- OSI model layers and protocols (TCP/IP, TLS, DNS, HTTP)
- Scripting language (e.g. Python, JavaScript, Bash)
- Infrastructure as code tools like Terraform
- Spanish or Portuguese fluency is a strong advantage
Location
- Austin, US
Work Type
- Full-time
- Hybrid
Experience Level
- 5+ years
Salary/Compensations
- The estimated annual salary range includes the on-target incentive compensation that may be attained in this role under the Sales Compensation Plan.
Benefits
- Medical/Rx Insurance
- Dental Insurance
- Vision Insurance
- Flexible Spending Accounts
- Commuter Spending Accounts
- Fertility & Family Forming Benefits
- On-demand mental health support and Employee Assistance Program
- Global Travel Medical Insurance
- Short and Long Term Disability Insurance
- Life & Accident Insurance
- 401(k) Retirement Savings Plan
- Employee Stock Participation Plan
- Flexible paid time off covering vacation and sick leave
- Leave programs, including parental, pregnancy health, medical, and bereavement leave
About the Company
- At Cloudflare, we are on a mission to help build a better Internet.
- Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies.
- Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code.
- Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request.
- As a result, they see significant improvement in performance and a decrease in spam and other attacks.
- Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.
- At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with.
- We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools.
- Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up.
- If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in.
- We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul.
- Fundamental to our mission to help build a better Internet is protecting the free and open Internet.
- Project Galileo: Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost.
- Athenian Project: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states.
- 1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.
Equal Opportunity
- Cloudflare is proud to be an equal opportunity employer.
- We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness.
- All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law.
- We are an AA/Veterans/Disabled Employer.
- Cloudflare provides reasonable accommodations to qualified individuals with disabilities.
- Please tell us if you require a reasonable accommodation to apply for a job.
- Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
- If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.