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About the Role

Oversees surveillance operations at the site level on a shift basis, providing input on performance evaluations and assisting with new surveillance initiatives. Ensures adherence to company policies, motivates team members, and supports a safe and welcoming work environment.

Responsibilities

• Provides leadership and direction to the surveillance operation at the site level on a shift basis.
• Provides input for team member performance objectives and evaluations.
• Assists with the implementation of surveillance operation strategic plans.
• Schedules and supervises team members.
• Verifies timesheets.
• Assigns shift work assignments.
• Monitors, documents and reports violations, large cash and cash equivalent transactions, excluded and self-excluded guests, and unauthorized access.
• Maintains logs.
• Updates records.
• Stores records securely for evidence purposes.
• Monitors, documents and reports on the condition of surveillance facilities and equipment.
• Maintains a preventative maintenance schedule.
• Dispatches security as required.
• Reviews special investigation results or requests as directed.
• Provides reporting.
• Liaises and communicates effectively with all appropriate operational departments.
• Develops and cultivates strong working relationships with all stakeholders: guests, ownership and team members.
• Ensures compliance with licensing laws, health and safety and other statutory regulations.
• Manages other initiatives as required.

Requirements

• Minimum 5 years of surveillance and/or security experience.
• Minimum 2 years supervisory experience.
• Gaming experience preferred.
• Ability to exceed internal and external customer expectations through timely, effective and service oriented communication.
• Computer literacy in MS Office.
• Ability to successfully obtain a Gaming License.

Skills

• Leadership
• Communication
• MS Office

Location

• Site level

Work Type

• Non-traditional work hours may be required
• Some travel may be required

Experience Level

• Minimum 5 years of surveillance and/or security experience
• Minimum 2 years supervisory experience

Education Level

• Post Secondary education in criminology or suitable combination of education and experience an asset
• Responsible Liquor Service Certification where required

Salary/Compensations

• CAD $54,000 - $89,000