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About the Role
As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues. As an Advisory Systems Engineer, you are expected to be an expert member of the problem-solving/avoidance team and be highly skilled in solving extremely complex (often previously unknown), critical customer issues. Performing the assigned duties with a high level of autonomy and reporting to management on customer status and technical matters on a regular basis, you will be expected to work with very limited guidance from management. Further, the Advisory Systems Engineer is sought by customers and Oracle employees to provide expert technical advice.
Responsibilities
- Deliver post-sales support and solutions to the Oracle customer base.
- Serve as an advocate for customer needs.
- Resolve post-sales non-technical customer inquiries via phone and electronic means.
- Address technical questions regarding the use of and troubleshooting for Electronic Support Services.
- Act as a primary point of contact for customers.
- Facilitate customer relationships with Support.
- Provide advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
- Be an expert member of the problem-solving/avoidance team.
- Solve extremely complex, critical customer issues.
- Work with a high level of autonomy.
- Report to management on customer status and technical matters.
- Work with very limited guidance from management.
- Provide expert technical advice to customers and Oracle employees.
Requirements
- Master’s degree in Computer Science, Engineering, or related technical field and 8 years of experience in the job offered or in a computer-related occupation.
Skills
- Oracle SOA
- Oracle OSB
- Oracle BPM
- ODI
- Oracle BAM
- Oracle B2B
- Oracle OIC (Oracle Integration Cloud)
- Perl
- Shell
- Python
- Oracle Sales Cloud
- Oracle CPQ
- Oracle Right Now Service Cloud
- XML
- SOAP
- JSON
- Docker
- Kubernetes
- Container Registry
- Grafana
- Prometheus
- Elasticsearch
- OpenSearch
- RODOD and RISDOD Framework Solution Architectures
- Exalogic
- Oracle Cloud Infrastructure (OCI)
- Java
- J2EE
- Oracle Database
- ATP (Autonomous Transaction Processing)
- DBCS (Database cloud service)
Location
- Various unanticipated locations throughout U.S.
- Telecommute
Work Type
- Full-time
- Travel up to 30%
Experience Level
- 8 years of experience
Education Level
- Master’s degree in Computer Science, Engineering, or related technical field
Benefits
- Flexible medical
- Life insurance
- Retirement options
About the Company
- Oracle America, Inc. brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care.
- With AI embedded across its products and services, Oracle helps customers turn the promise of AI into a better future for all.
- Oracle is a company leading the way in AI and cloud solutions that impact billions of lives.
Equal Opportunity
- Oracle is committed to growing a workforce that promotes opportunities for all.
- We’re committed to including people with disabilities at all stages of the employment process.
- Oracle is an Equal Employment Opportunity Employer.
- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law.
- Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.