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About the Role
As Partner Operations Lead, you will be a founding member of the GTM Strategy & Operations team, responsible for building the partner operations function from the ground up. You will own the systems, workflows, data, and operating infrastructure to scale the Partnerships team and serve as the primary operations partner for the teams managing Factory's partner ecosystem.
Responsibilities
- Build and administer systems, tools, and operating infrastructure supporting the full partner lifecycle.
- Create scalable processes and systems for partner intake, qualification, tiering, onboarding, enablement, joint planning, deal registration, referrals, and communications.
- Build reliable partner workflows and tools in PRM and related GTM systems.
- Own the definitions and technical implementation of partner-related data structures, metrics, dashboards, and reporting.
- Establish clear attribution and measurement for partner-sourced, partner-influenced, and partner-assisted pipeline and revenue.
- Design operating processes and tools to enhance collaboration between Partnerships and Sales on account mapping, referrals, co-selling, and pipeline progression.
- Create clear documentation, governance, and measurement standards for the partner ecosystem.
- Translate business requirements into tools, automations, integrations, data flows, and processes to improve partner productivity and business impact.
- Identify novel ways to use Factory droids to streamline partner motions across various workflows.
- Partner with the centralized GTM Strategy & Operations team while maintaining ownership of Partner Operations.
- Design for scale, emphasizing lean operations, automation, and high leverage.
Requirements
- 5+ years of experience in Partner Operations, Partnerships Operations, Alliances Operations, Revenue Operations, or a related function.
- Experience building and operating partner programs in an enterprise SaaS environment.
- Experience administering and operationalizing PRM systems, partner portals, and related technology.
- Strong understanding of partner lifecycle management, partner programs, co-selling, referrals, deal registration, and pipeline attribution.
- Technical mindset with the ability to quickly learn and utilize new technologies, including tools, automation, integrations, data, and reporting.
- Experience designing systems and processes for a rapidly growing company.
- Comfort working cross-functionally with Partnerships, Sales, Marketing, Product, Data, Engineering, Finance, Legal, and Operations.
- Operator's mindset: ability to build, troubleshoot, document, and improve.
- Strong judgment regarding standardization versus flexibility in partner processes.
- Strong AI fluency and practical instinct for using AI to increase leverage.
Skills
- PRM systems
- Partner portals
- GTM systems
- Data structures
- Metrics
- Dashboards
- Reporting
- Automation
- Integrations
- Data flows
- AI
Location
- San Francisco, CA
Work Type
- In-office
- Full-time
Experience Level
- 5+ years
About the Company
- Factory's partner ecosystem