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About the Role

As a Journey Analyst, you will support journey owners with market and user research, journey optimization, journey orchestration, and agile delivery. You will help articulate journey vision, discover and visualize business needs, engage stakeholders, and act as a knowledge center for the team.

Responsibilities

• Translate business concepts into easy-to-understand technical language.
• Define and document optimized journeys.
• Organize and facilitate program increment planning (PI planning).
• Define the value of Epics and acceptance criteria of stories.
• Collaborate with the IT delivery team to enable delivery estimates for user stories.
• Define optimized journeys for next iterations of epics and features.
• Assist in acceptance criteria creation for Acceptance Test Driven Development.
• Provide discipline, rigor, and business context to requirements definition and validation.
• Facilitate the delivery team to deliver incremental units of business value.
• Decompose and describe business needs as epics and features, enabling incremental delivery.
• Visualize business needs/requirements as epics, features, and stories.
• Collaborate with key stakeholders to complete required artifacts.

Requirements

• 2 years' experience as a journey analyst or business analyst in a business context.
• Understanding of the Wealth Management industry and regulatory environment.
• A passion for client and advisor experience, with concrete achievements.
• Excellent capacity to understand and analyze client and advisor needs, with an overall view of related processes.
• Strong coordination skills across multiple stakeholders and departments.
• Able to work in complex environments and in the context of transformation, with multiple stakeholders.

Skills

• Market research
• User research
• Journey optimization
• Journey orchestration
• Agile delivery
• Business analysis
• Requirements visualization
• Stakeholder engagement
• Communication
• Collaboration facilitation
• Issue identification
• Continuous improvement

Location

• Canada

Work Type

• Hybrid

Experience Level

• 2 years' experience

Education Level

• Degree in Business or Marketing

Salary/Compensations

• $60,500-$70,200

About the Company

• Richardson Wealth is a leading Canadian wealth management organization offering the personal touch of a boutique firm with significant results.
• We are home to some of Canada’s best investment advisors and are undergoing a multi-year transformation to enhance our entrepreneurial, high-performing, advisor-centric culture.

Equal Opportunity

• Richardson Wealth is an equal opportunity employer and committed to providing a diverse, equitable and inclusive environment.
• We are happy to meet your individual needs in keeping with the Canadian Charter of Rights and Freedoms and the Accessibility for Ontarians with Disabilities Act.
• Candidates may request accommodation at any point during the interview process.