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About the Role

At Parachute Health, we believe technology can transform healthcare, making it more efficient and accessible. As a Customer Experience Associate, you will ensure healthcare providers, suppliers, and patients receive the support they need to navigate our platform. You will develop a deep understanding of the healthcare landscape, provide outstanding customer support, become an expert in the Parachute Platform, and assist users via phone, chat, and email. Your work will directly impact patient care by answering questions, troubleshooting issues, and collaborating with internal teams.

Responsibilities

Engage new Parachute users through live chat, email, and phone to establish relationships and ensure they are comfortable with the platform.
Provide excellent ongoing service through empathy, active listening, resourcefulness, and a desire for the best patient outcome.
Attend to technical operations tasks to help keep the platform running smoothly.
Understand users and customers, and how Parachute streamlines their workflow.
Work with patient health information, treating it sensitively according to HIPAA guidelines.
Build and refine processes that scale with rapid growth.
Leverage strong communication, stakeholder management, and collaboration skills with colleagues and external customers.

Requirements

A strong understanding of excellent service standards.
Patient, personable, and kind in all interactions.
Experience supporting end users in an early-stage startup or technology retail environment.
Enthusiasm for using technology to improve patient outcomes.
Basic understanding of Microsoft applications and Google Workspace.
Desire to work in a startup environment with a proactive and hungry mindset, able to pivot quickly.
Creative, out-of-the-box problem-solving abilities.
Strong organizational skills.
Intellectual curiosity to explore various areas of a tech startup in healthcare.
A positive attitude.
Willingness to work modified hours on holidays and/or weekends.

Skills

Customer Support
Communication
Stakeholder Management
Collaboration
Problem-Solving
Organizational Skills

Location

NYC
Remote

Work Type

Hybrid
Full-time

Experience Level

Entry Level

Salary/Compensations

$55K

Benefits

Medical, Dental, and Vision Coverage with low-to-no-cost premiums
Employer HSA Contribution
401(k) Retirement Plan
Annual Company-Wide Bonus (up to 15%)
Flexible Vacation Policy
Summer Fridays
Home Office and Wellness Stipend
Monthly Internet Stipend
Annual Learning and Development Stipend

About the Company

Parachute Health is transforming post-acute care as the leading digital ordering platform for medical equipment and supplies.
We connect major health systems, health plans, and suppliers to help patients get the life-saving products they need at home.
We have connected 300,000+ clinicians and 3,000+ supplier locations across all 50 states and helped 15M+ patients.
Our platform has become the order management solution of choice for home medical equipment.

Equal Opportunity

We are proud to be an equal opportunity employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth related medical conditions and lactation), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, disability, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances.
This role is not eligible for employer visa sponsorship. Applicants must be legally authorized to work in the United States at the time of application and for the duration of employment. The Company does not sponsor employment authorization for this position.