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About the Role

Spring Health is seeking a Director, People Operations & Intelligence to lead the systems, processes, services, and workforce insights that enable the People function to operate reliably and scale intelligently. This role is crucial for enhancing our AI-native platform's support across various mental health services and ensuring care is personal and accessible.

Responsibilities

• Lead the strategy, execution, and continuous improvement of core employee lifecycle operations, including onboarding, offboarding, and critical workforce changes.
• Enhance and scale the People service-delivery model across self-service, employee support, systems, and specialist escalation paths.
• Refine process ownership, service-level agreements, and operational controls to eliminate manual interventions and single-point dependencies.
• Own the strategy, roadmap, administration, and continuous improvement of the HRIS and broader People technology ecosystem.
• Develop a practical AI strategy for People Operations focused on increasing employee self-service, automating workflows, and driving operational efficiency.
• Partner with IT, Security, Legal, and Compliance to ensure People technology and AI solutions adhere to privacy and governance standards.
• Build advanced People intelligence capabilities to deliver actionable workforce insights across headcount, attrition, mobility, organizational health, and labor costs.
• Establish clear definitions, data governance, and scalable reporting tools that enable senior leaders to make data-informed workforce decisions.
• Lead, coach, and develop a multidisciplinary team across People Operations and HR.
• Partner with our Director, AI Enablement & Advancement to create an infrastructure for the team to build agent and automate work by safely connecting to and accessing data from our existing tech stack.

Requirements

• 10+ years of progressive leadership experience across People Operations, HR Technology, Workforce Analytics, or HR Shared Services.
• Demonstrated track record of stabilizing core HR operations while simultaneously scaling a modernized operating model.
• Deep knowledge of employee lifecycle workflows, operational controls, data governance, and enterprise HRIS systems.
• Proven experience developing and executing enterprise-wide HR technology, automation, and workforce analytics strategies.
• Practical experience applying AI, automation, or low-code tools to eliminate manual work and improve service delivery.
• Strong systems-thinking skills with the ability to connect process design, technology, compliance, and user experience.
• Excellent executive communication skills with a track record of driving cross-functional alignment across Finance, Legal, IT, and Business Leadership.
• Proven ability to build, empower, and retain high-performing, autonomous teams.
• Experience with Paylocity or comparable enterprise HRIS platforms (preferred).
• Experience leading major HRIS implementations, system migrations, or complex organizational transformations (preferred).
• Background supporting rapid growth within a complex, distributed, or regulated environment (preferred).

Skills

• AI strategy for People Operations
• HRIS administration
• Workforce analytics
• Data governance
• Process design
• Technology integration
• Compliance adherence
• User experience optimization
• Executive communication
• Cross-functional alignment
• Team leadership
• Automation tools
• Low-code tools

Location

• New York City, NY
• Remote

Work Type

• Full-time
• Hybrid

Experience Level

• 10+ years of progressive leadership experience

Salary/Compensations

• $173,110 - $219,098

Benefits

• Health, Dental, Vision benefits start on your first day
• Access to One Medical accounts
• HSA and FSA plans available
• Spring contributing up to $1K for HSAs
• Employer sponsored 401(k) match of up to 2%
• Yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents
• Competitive paid time off policies including vacation, sick leave and company holidays
• Parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents (at 6 months tenure)
• Access to Noom, a weight management program
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses
• Access to Wellhub for fitness, mindfulness, nutrition, and sleep
• Access to BrightHorizons for sponsored child care, back-up care, and elder care
• Up to $1,000 Professional Development Reimbursement a year
• $200 per year donation matching to support your favorite causes

About the Company

• Spring Health is a global mental health company on a mission to eliminate every barrier to mental health.
• We're building a world where getting support is simple, personal, and built around the person, so care can continue through every job, move, health plan, and life stage.
• Our AI-native platform helps us deliver personalized support across self-guided tools, coaching, therapy, medication management, and specialty care.
• Outcomes independently validated by JAMA Network Open and the Validation Institute.
• Spring Health reaches more than 170 million people worldwide through leading employers, health plans, and partners.
• As an AI-native company, we believe technology should expand the reach, quality, and humanity of care.
• Every Spring Health team member is expected to use AI tools thoughtfully, apply human judgment to AI outputs, and keep building AI fluency in ways that support their role and our mission.

Equal Opportunity

• Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic.
• We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements.
• Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.