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About the Role

The Event Delivery Manager is responsible for the end-to-end planning, coordination and delivery of a diverse programme of commercial and cultural activity at BAC. They will ensure activity is delivered safely, on time, within budget and to the highest standards, providing an exceptional experience for clients, suppliers and staff. The role involves managing internal teams, external suppliers, logistics, communications, risk mitigation and post-event evaluation, while balancing excellent customer service with strong operational delivery. Experience with film and television productions is particularly welcomed.

Responsibilities

Take ownership of each client’s experience of event planning at BAC, providing an exceptional customer experience.
Lead the event delivery process from booking confirmation to completion, ensuring a polished and professional service.
Lead on the evaluation of event delivery to ensure client satisfaction and continuous improvements.
Act as the main point of contact for clients, partners, planners and sponsors, ensuring all aspects of delivery are thoroughly planned and meticulously delivered.
Record all client, event and financial information accurately across event management systems.
Support the planning and delivery of filming activity at BAC.
Build positive relationships with production companies, Location Managers and repeat clients.
Plan and schedule all event-related resources, including cleaning, security, venue staff and setup teams.
Act as the point of contact for casual internal staff and external staffing agencies for your event activities.
Act as a conduit between clients and relevant internal teams, coordinating requests and responses.
Apply planning and communication systems effectively so that colleagues, operational support teams and external suppliers receive the relevant information.
Build and maintain strong relationships with internal teams, advocating for the continued success and reputation of BAC's events and commercial business.
Be trained as a key holder of the building and, when required, open and close the building.
Ensure an exceptional standard is maintained across all events in health and safety.
Ensure events, building hires and filming activity are fully supported with the necessary infrastructure, equipment, staffing, cleaning, security and technical resources.
Process weekly casual staff payroll for commercial activities.
Process invoices using Approval Max application for Commercial Enterprises operations.
Maintain accurate and up-to-date information across operational systems and resource platforms.
Be present on the day of events, filming days and building hires and ensure the event staff are fully briefed.
Act as on-call contact for Causal Event Managers when required.
Act as first point of call for filming enquiry site visits and delivery.
Follow financial procedures in an accurate and timely way, ensuring clients receive accurate invoices.
Work alongside external suppliers to hire or buy external equipment and furniture where necessary.
Upsell technical and other event services as appropriate.
Respond confidently and practically to changing client and production requirements.
Support Filming Lead with Event Delivery processes.
Ensure a quick response time to all client enquiries.
Feed into the systems and processes required to deliver professional and polished events consistently.
Contribute with managing event spaces and equipment.
Attend operational and planning meetings relevant to Commercial Enterprises activity.
Support with the maintenance and presentation of relevant data for regular KPI reviews.
Maintain accurate filing systems.
Follow and promote good H&S practices as established by BAC.
Minute meetings as required/requested.
Contribute to staff meetings, cross-team collaborations, and organisational initiatives.
Maintain professional development, staying informed of trends in hospitality, retail, and event services.
Ensure that BAC’s values of inclusivity, sustainability, and generosity are reflected in all aspects of your work and team leadership.
Undertake any other duties as reasonably required by the leadership of BAC.

Requirements

Excellent working knowledge of event delivery processes, including health and safety, technical requirements, and catering logistics.
Basic understanding of event production management.
Knowledge of tools and platforms used in event and venue management (e.g. Artifax, StaffSavvy, Approval Max).
Awareness of safeguarding and accessibility considerations in event coordination.
Understanding of best H&S practices across events industry.
Event management experience.
Strong organisational and operational events experience on a wide range of event styles and sizes.
Experience of managing health and safety for events, including writing and collating risk assessments.
Experience working with multiple internal and external stakeholders, including technical, hospitality, and security teams.
Experience leading small teams or casual staff during live events.
Experience using administrative systems for scheduling, payroll, and documentation.
Experience handling competing priorities in a fast-paced operational environment.
Familiarity with venue operations in a cultural, arts or heritage building context (Desirable).
Good working knowledge of the film and television production industry and the operational requirements of hosting filming within a live venue (Desirable).
Understanding of inclusive event practices and customer service in a public-facing venue (Desirable).
Experience managing a building and acting as a key holder on site (Desirable).
Experience working within a unique venue and/or venues with an in-house production team (Desirable).
Experience working with filming productions, Location Managers and supporting as a venue representative during pre-production and on-site delivery (Desirable).
Experience coordinating complex operational requirements across multiple stakeholders, competing venue activities and fast-moving timelines (Desirable).

Skills

Excellent communication and interpersonal skills, able to brief teams clearly and liaise professionally with clients and colleagues.
Excellent organisational skills and attention to detail, able to maintain accurate records and respond swiftly to changing circumstances.
Confidence in leading teams and taking accountability for decisions.
Ability to troubleshoot and problem-solve during live event delivery.
Ability to balance customer service, commercial priorities and operational realities with a practical and solutions-focused approach.
Ability to manage multiple competing priorities in a fast-paced environment.
Proficient IT skills, including Microsoft Office and cloud-based systems (e.g. Google Drive).
Comfortable with manual handling and navigating a large heritage site.
Ability to work flexibly, including evenings and weekends, as part of a rota.
First aid training (Desirable).
Fire Marshall training (Desirable).
Personal License holder (Desirable).
Knowledge of designing software, such as AutoCAD (Desirable).

Location

Battersea Arts Centre

Work Type

Full-time
Flexible working
Occasional evening and weekend work

Experience Level

Event management experience
Strong organisational and operational events experience
Experience of managing health and safety for events
Experience working with multiple internal and external stakeholders
Experience leading small teams or casual staff
Experience using administrative systems
Experience handling competing priorities
Experience managing a building and acting as a key holder
Experience working within a unique venue
Experience working with filming productions
Experience coordinating complex operational requirements

Salary/Compensations

£31,000 gross per annum

Benefits

Complimentary tickets (subject to availability and staff ticket policy)
Employment Assistance Programme provided by Health Assured
Cycle to Work Scheme
Discount in the BAC cafe
5 Development Days (pro rata)
Time Off in Lieu (TOIL) system

About the Company

The culture at BAC is a collaborative and open one. We work in an open plan space with no closed private offices and frequently work across teams and roles. We are lucky to have an outdoor terrace adjoined to the office which is particularly nice in the summer months. There’s a good culture of people taking lunch breaks away from desks and two equipped kitchen and eating areas where the team tend to spend their down time. We organise regular social events and things can get competitive at our annual sports day and Christmas quiz. Though to be clear, spectating is respected as much as taking part here at BAC!
At BAC, we expect our staff to subscribe to the values inscribed on the building: “Not for me, not for you, but for us.” This means we strive for inclusion, equity and fairness in everything that we do.