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About the Role
As Club Executive, you will be fully accountable for your club’s success, focusing on optimizing commercial performance, client delivery, client satisfaction, and account development. You will also serve as a culture champion, fostering engagement and growth among ANDis, promoting company values, and driving operational excellence.
Responsibilities
- Act as the primary business leader across key accounts, setting strategic direction, driving account health, and taking end-to-end accountability for commercial success, executive relationships, and long-term client value.
- Serve as a trusted advisor to clients at C-suite and Director level, leading consultative, insight-driven conversations to shape ambition and create opportunities.
- Connect technical and commercial expertise to demonstrate full breadth of AND’s services to client value.
- Create and deliver a client growth strategy, shaping value propositions and securing deals.
- Build market presence by networking widely and nurturing relationships to extend AND’s impact.
- Maintain an environment that supports team engagement, enables ongoing development, and helps ANDis perform at their best.
- Lead the operational and commercial performance of your Club, owning the P&L, revenue forecasting, budgeting, invoicing, and collections.
- Ensure alignment to AND’s operating model and promote AND’s brand, culture, and values.
- Drive excellence through ownership, initiative, drive, and pace, making confident decisions and navigating complexity.
- Act as a trusted, credible advisor to clients at C-suite level, leading strategic conversations and shaping commercial deals.
- Deliver revenue and margin targets by managing client accounts and commercial levers effectively.
- Be a self-aware, values-led leader who learns from feedback, communicates credibly and inspiringly, and models agility and resilience.
- Appreciate factors driving engagement, promote psychological safety, and build an environment of trust, inclusion, learning, and growth.
- Lead through ambiguity and complexity with courage, execute difficult decisions, and be ready to iterate, pivot, and experiment.
- Amplify ANDi performance and cultivate spaces where human judgment and technology flourish.
- Master commercial and craft to support clients' bridge to tech-enabled solutions with tangible business results.
- Inspire followership and credibly spearhead innovation and capability development.
Requirements
- You care deeply about producing high-quality work that delivers real value.
- You’re comfortable navigating ambiguity and solving complex problems collaboratively.
- You bring strong expertise in your craft, alongside a willingness to keep learning.
- You communicate clearly and build trust quickly with clients and colleagues.
- You’re pragmatic, adaptable and outcome-focused.
- You enjoy sharing knowledge and helping others grow.
- You value low-ego collaboration and enjoy leading multidisciplinary teams.
- Leaders set bold direction, drive growth through ambitious decisions, and work with energy and pace.
- Leaders create clarity through effective, compelling communication, get everyone aligned in purpose, and inspire confidence.
- Leaders act as whole-enterprise architects of the future, building momentum and excitement.
- Leaders are dedicated to continuous discovery and their outside-in perspective ensures they are constantly alert to emerging trends and opportunities.
- Leaders are passionate about possibilities and actively create the conditions for learning.
- Leaders encourage innovation, coach and empower ANDis to imagine and challenge.
- Leaders iterate and embrace early failure as part of long-term success.
- Leaders operate at the highest level of client partnership to create lasting value.
- Leaders deeply understand client contexts, putting clients at the heart of every decision and aligning their success with AND’s long-term growth.
- Leaders champion a culture where deeply integrated client–AND collaboration, shared meaning, and pride are the norm.
- Leaders exemplify a growth mindset, and recognise in an environment of constant change sometimes it is necessary to ‘unlearn’ old ways to grow.
- Leaders empower others through coaching, and are inspiring role models for giving feedback and learning from experience.
- Leaders act as stewards for AND's future capability, committed to building our capability for the long term.
- Leaders are self-aware, values-led and understand their impact on others.
- Leaders build meaningful connections, influence well, and create psychologically safe, inclusive environments where all ANDis feel valued, supported and able to thrive.
- Leaders provide the challenge and support for all ANDis to achieve excellence together.
Skills
- Commercial performance optimization
- Client delivery
- Client satisfaction
- Account development
- Culture championing
- Operational excellence
- Account leadership
- Commercial ownership
- Strategic direction
- Client relationship management
- Client value creation
- Consultative selling
- Insight-driven conversations
- Technical expertise
- Commercial expertise
- Client growth strategy
- Value proposition shaping
- Deal securing
- Market presence building
- Relationship nurturing
- Team engagement
- People development
- P&L management
- Revenue forecasting
- Budgeting
- Invoicing
- Collections
- Brand promotion
- Culture promotion
- Values promotion
- Accountability
- Business Development
- Commercial success
- Leadership
- People Experience
- Problem-solving
- Communication
- Collaboration
- Adaptability
- Outcome-focus
- Knowledge sharing
- Team leadership
- Ambition
- Curiosity
- Client-centricity
- Growth mindset
- Human-centricity
- Leading through ambiguity
- Executing difficult decisions
- Iterating
- Pivoting
- Experimenting
- Amplifying performance
- Cultivating spaces for human judgment and technology
- Mastering commercial and craft
- Inspiring followership
- Spearheading innovation
- Capability development
Location
- London
Work Type
- Full-time
Experience Level
- Managing Director
- Club Executive
Benefits
- 25 days bookable holiday + flexible Bank Holidays
- Performance related bonus
- Equity scheme
- Pension: 6% of salary paid by AND Digital with a further 2% paid by you (can be increased by choice)
- Dedicated leadership and development coaching
- Aviva healthcare cover (including pre-existing condition cover) for you
- Flexibenefit: £1000 assigned to you via our benefits portal to select or upgrade the benefits that suit you the most. Any unused allowance from the £1000 can be taken as cash.
- Life Assurance
- Income Protection
- Eye test + first pair of glasses
- Parental Benefits: Generous Enhanced Maternity and Enhanced Partner (Paternity) Leave
About the Company
- We’re on a mission to close the world’s tech skills gap.
- We help organisations navigate the future of technology, combining human expertise, emerging tech and AI to deliver better outcomes, faster.
- Since 2014, we’ve worked side-by-side with clients to solve complex challenges, build high-performing teams, and create lasting capability.
- We believe the most successful organisations will be those that combine the best of both: human ingenuity AND intelligent technology.
- Our belief is embedded in everything we do, referred to as the genius of the AND: deep expertise AND practical delivery, innovation AND responsibility, ambitious work AND sustainable careers.
- Through our Guide, Build and Equip approach, we help organisations embrace change, deliver meaningful impact, and develop the skills they need to thrive in an increasingly agentic world.
- We’re building a culture where talented people can do meaningful work, continue growing, AND enjoy the journey along the way.
- Our model is designed to build belonging and connection: we’re organised into regional ‘Clubs’ of no more than 80 people, providing the benefits of a small company feel while connected to a larger whole.
- Our Practice Areas act as a ‘second home’ for our ANDis - a place where they can innovate and learn with like-minded experts who care deeply about their craft, support each other generously, and believe the best ideas come from collaboration, not hierarchy.
- Our culture is rooted in our values of Wonder, Share and Delight, and shows up through five traits that we celebrate and nurture in all our ANDis: we value curiosity, ambition and a growth-mindset. We are deeply client-centric. Most important of all we are human - we create an inclusive environment where people feel trusted, supported and able to be themselves.
Equal Opportunity
- Diversity and inclusion are hugely important to us, and we’re committed to providing equal opportunities for all.
- We’re actively recruiting for a diverse and inclusive workforce so want to ensure we do everything we can to support your application.
- We want you to feel safe and empowered to let us know if you need any adjustments to be made to your application or interview process, so please speak to our recruitment team.