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About the Role
Navan Group's Meetings & Events division is transforming into a unified global powerhouse. This role leads global Event Travel operations and personnel, focusing on building and expanding market presence. The Senior Director, Global Event Travel is accountable for the global event-air operation, managing both online and offline services. They will own the global strategy, operating model, and performance, ensuring excellent operational delivery and integrating online and offline teams. A key objective is to enhance the event-travel platform's capabilities and adoption while maintaining specialist service for complex travel programs.
Responsibilities
- Lead a global organization of directors, managers, team leads, travel consultants, and coordinators.
- Drive a High-Performance Culture that grows talent in-house and propels high performers further in their careers.
- Dissolve the Reed & Mackay and Navan silos to build a unified way of operating.
- Own service quality, commercial performance, workforce planning, and operational transformation.
- Partner with Product and Engineering to rebuild offline workflows on Navan infrastructure.
- Define and implement the target state operating model for Event Travel, outlining People, Processes, and Systems.
- Structure a global service delivery function with globally consistent tools and processes, empowering local decision-making.
- Ensure the tech stack enables operational scale.
- Act as an agent of change for the platform and technology.
- Present a positive front to the team while being honest with leadership about challenges and costs to fix them.
- Partner with Navan’s Flights/Air Product & Engineering teams to build booking tools and capabilities for managing customer Event travel through Navan.
- Continuously measure and manage performance improvement to raise the bar for client delivery.
Requirements
- 10+ years of experience managing distributed travel operations teams across spans and layers.
- Commercial ownership experience, including operating budget, gross margin/contribution margin, forecasting, pricing, capacity forecasting, cost-to-serve, and productivity.
- Track record of building Product and Operations partnerships that produced measurable improvements in automation, service, and profitability.
- Data-driven and disciplined about operating performance.
- Thorough knowledge of the travel industry, fares, suppliers, and markets.
- Familiarity with air booking tools and fulfillment systems.
- Skilled at leading through organizational and technology change.
Experience Level
- 10+ years of experience