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About the Role
Sierra is building a platform to help businesses create better customer experiences using AI. This role is crucial for managing the operational cadence of Product & Engineering, ensuring clarity, velocity, and alignment across teams.
Responsibilities
- Run the operating cadence for Product & Engineering, including planning cycles, roadmap workflows, initiative tracking, sprint planning, and team initiatives.
- Design and optimize key processes such as product reviews, retrospectives, team syncs, and engineering demos.
- Build and maintain operational artifacts like roadmaps, planning documents, capacity trackers, dashboards, and retrospectives.
- Coordinate cross-functional initiatives spanning Product, Eng, Design, Brand, Sales, and Ops teams.
- Partner with product, eng, and marketing leads to create scalable frameworks for goal-setting, prioritization, and execution.
- Analyze operational data and team feedback to identify friction points and implement systems for improved execution.
- Build and continuously improve the internationalization operations playbook for scalable growth.
Requirements
- 6-8+ years of experience in Product Operations, Business Operations, or Program Management in a high-growth, product-led company.
- Proven track record of building and scaling operational processes from scratch.
- Highly organized and methodical, bringing rigor, structure, and momentum to ambiguous situations.
- Excellent written and verbal communication skills, capable of clear, succinct, and persuasive communication across stakeholders and levels.
- Comfortable using tools like Linear, Figma, Google Drive, or similar to create lasting systems.
- Strong analytical instincts with proficiency in Excel/Sheets.
- Experience at an early-stage startup or scaling product organization is a plus.
- Familiarity with OKR frameworks, roadmap tools, or product analytics platforms is a plus.
- Background in product management, engineering, or consulting/strategy with deep operational exposure is a plus.
- Experience with vendor management and localization expansion efforts is a plus.
- SQL or dashboard experience is a plus.
Skills
- Product Operations
- Business Operations
- Program Management
- Process Design
- Process Optimization
- Roadmap Management
- Cross-functional Coordination
- Goal Setting (OKRs)
- Prioritization
- Execution Frameworks
- Data Analysis
- Operational Data Analysis
- Internationalization Operations
- Linear
- Figma
- Google Drive
- Excel
- Google Sheets
- SQL
- Dashboarding
- Vendor Management
- Localization Expansion
Location
- San Francisco
- Atlanta
- New York
- London
- Paris
- Madrid
- Munich
- Singapore
- Tokyo
- Sydney
Work Type
- In-person
- Full-time
Experience Level
- 6-8+ years
Benefits
- Flexible (unlimited) paid time off
- Medical, dental, and vision benefits for you and your family
- Life insurance and disability benefits
- Retirement plan dependent on country of employment
- Parental leave
- Fertility and family building benefits through Carrot
- Lunch, snacks, and coffee
- Discretionary benefit stipend
- Free alphorn lessons
- Equity plans
About the Company
- Sierra is creating a platform to help businesses build better, more human customer experiences with AI.
- The company is guided by values: Trust, Customer Obsession, Craftsmanship, Intensity, and Family.
- Co-founders are Bret Taylor (former co-CEO of Salesforce, CTO of Facebook, co-creator of Google Maps) and Clay Bavor (18 years at Google, led Google Labs, AR/VR, Google Lens, Google Workspace product and design).
Equal Opportunity
- We encourage you to apply even if your experience doesn't precisely match the job description.
- We strive to evaluate all applicants consistently without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.