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About the Role
Sierra is building a platform to help businesses create better customer experiences using AI. This role is crucial for managing the operating cadence of Product & Engineering, driving clarity, velocity, and alignment across cross-functional teams.
Responsibilities
- Run the operating cadence for Product & Engineering, including planning cycles, roadmap workflows, initiative tracking, sequencing, and team initiatives.
- Design and optimize key processes such as product reviews, retrospectives, team syncs, and engineering demos.
- Build and maintain operational artifacts like roadmaps, planning documents, capacity trackers, dashboards, and retrospectives.
- Coordinate cross-functional initiatives spanning Product, Eng, Design, Legal, Sales, and Ops teams.
- Partner with product, eng, and marketing leads to create scalable frameworks for goal-setting, prioritization, and execution.
- Analyze operational data and team feedback to identify friction points and implement improvement systems.
- Build and continuously improve the outbound operations playbook in partnership with Legal.
Requirements
- 6-8+ years of experience in Product Operations, Business Operations, or Program Management in a high-growth, product-led company.
- Proven track record building and scaling operational processes from scratch.
- Highly organized and methodical, bringing rigor, structure, and momentum to ambiguous situations.
- Excellent written and verbal communication skills, capable of persuading across stakeholders and levels.
- Experience partnering closely with Legal, Product, and Engineering, including third-party vendors.
- Comfortable using tools like Linear, Figma, Google Drive, or similar.
- Strong analytical instincts with proficiency in Excel/Sheets.
Skills
- Product Operations
- Business Operations
- Program Management
- Process Design
- Process Optimization
- Roadmap Management
- Cross-functional Coordination
- Goal Setting (OKRs)
- Prioritization
- Execution Frameworks
- Data Analysis
- Operational Improvement
- Playbook Development
- Legal Partnership
- Linear
- Figma
- Google Drive
- Excel/Sheets
- SQL (plus)
- Dashboarding (plus)
- Outbound Communications Compliance (TCPA, do-not-call, SMS sender registration) (even better)
- Early-stage startup experience (even better)
- OKR frameworks familiarity (even better)
- Roadmap tools familiarity (even better)
- Product analytics platforms familiarity (even better)
- Product Management background (even better)
- Engineering background (even better)
- Consulting/Strategy background (even better)
Location
- San Francisco
- Atlanta
- New York
- London
- Paris
- Madrid
- Munich
- Singapore
- Tokyo
- Sydney
Work Type
- In-person
- Full-time
Experience Level
- 6-8+ years
Benefits
- Flexible (unlimited) paid time off
- Medical, dental, and vision benefits for you and your family
- Life insurance and disability benefits
- Retirement plan dependent on country of employment
- Parental leave
- Fertility and family building benefits through Carrot
- Lunch, snacks, and coffee
- Discretionary benefit stipend
- Free alphorn lessons
- Equity plans
About the Company
- Sierra is creating a platform to help businesses build better, more human customer experiences with AI.
- We are guided by values: Trust, Customer Obsession, Craftsmanship, Intensity, and Family.
- Our co-founders are Bret Taylor and Clay Bavor, with extensive backgrounds in tech leadership at companies like Salesforce, Facebook, Google, and OpenAI.
Equal Opportunity
- We encourage you to apply even if your experience doesn't precisely match the job description.
- We strive to evaluate all applicants consistently without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.