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About the Role

As a Fire Alarm Service Technician, you will be responsible for keeping customers’ life safety systems operational. You will inspect, test, program, service, and troubleshoot a wide range of fire alarm systems, ensuring compliance and reliability. This field-based role offers variety and autonomy, involving real-time problem-solving and direct customer interaction.

Responsibilities

• Service, program, test, inspect, and troubleshoot basic and complex fire alarm systems.
• Perform routine maintenance and corrective repairs in accordance with NFPA 72 and company standards.
• Identify code deficiencies and provide clear, professional recommendations for system improvements.
• Respond to emergency calls, including nights, weekends, and on-call rotations.
• Collaborate with contractors, building personnel, and internal teams for timely service delivery.
• Document service activities accurately, including findings, work performed, and parts used.
• Maintain clear communication with customers, supervisors, and office staff.
• Uphold Encore’s commitment to safety, quality, and customer satisfaction.

Requirements

• High school diploma or GED required.
• Technical or industry-related experience preferred.
• Valid electrical license, in accordance with state specific requirements.
• Valid driver’s license and willingness to travel within assigned territory.
• Strong understanding of NFPA 72, NEC, OSHA regulations, and fire alarm system theory.
• Hands-on experience working with fire alarm systems from major manufacturers (Notifier, Siemens, Edwards, Simplex, Fire Lite, Gamewell FCI, Honeywell).
• Excellent troubleshooting and problem-solving skills.
• Strong communication skills for interacting with customers, contractors, and internal teams.
• Ability to work independently, manage multiple service assignments, and prioritize daily tasks.
• Professional, team-oriented mindset and commitment to customer service excellence.

Skills

• Fire alarm system inspection
• Fire alarm system testing
• Fire alarm system programming
• Fire alarm system servicing
• Fire alarm system troubleshooting
• NFPA 72
• NEC
• OSHA regulations
• Customer communication
• Independent work
• Time management
• Problem-solving

Location

• Field-based within assigned territory

Work Type

• Full-time
• Field-based

Experience Level

• Three or more years of experience inspecting, servicing, or repairing fire alarm systems preferred.

Education Level

• High school diploma or GED
• Technical or industry-related experience preferred

Salary/Compensations

• Hourly rate based on experience
• Performance-based bonus opportunity

Benefits

• Paid tuition for fire protection-related schooling needed for licensing
• Company swag and attire provided at least twice a year
• Comprehensive medical, dental, and vision coverage
• Fidelity 401(k) plan with company match
• Company-paid life insurance policy of $50,000

About the Company

• Encore Fire Protection is the east coast's largest full-service fire protection company, serving over 90,000 customers from Maine to Louisiana.
• With a team of over 2,200 dedicated employees, we provide innovative, customized fire suppression, fire sprinkler, and fire alarm solutions.
• Our goal is to deliver a superior experience to those who trust us to safeguard what matters most.
• We are passionate about continuous growth, innovation, and maintaining a culture that thrives on success and commitment to safety.
• Our mission is to be the best fire protection company the industry has ever seen.

Equal Opportunity

• Encore Fire Protection is an Equal Opportunity Employer.
• Encore Fire Protection is an E-Verify Employer.
• As an EEO/AA employer, Encore Fire Protection considers applicants for employment without regard to, and does not discriminate based on gender, sex, sexual orientation, gender identity, national origin, age, race, protected veteran status, disability, or any other legally protected status.