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About the Role

As an Aspire Lounge Agent, you are the vital first impression and set the tone for each guest’s experience. Your responsibilities range from providing a warm and welcoming check-in to ensuring guests feel comfortable and informed throughout their stay. Your role encompasses a variety of tasks, including expertly making coffee, serving food and beverages, and addressing any guest inquiries or needs with a high level of customer focus. This all-rounder role will require you to work across a shift pattern aligned with airline schedules. Your adaptability and dedication are key to ensuring that each guest feels at ease and ready to relax. From the moment they arrive, you will be their primary point of contact, offering support and creating a pleasant atmosphere. This position demands excellent communication skills, a keen eye for detail, and a genuine passion for delivering exceptional service. By excelling in these areas, you will help create a seamless and enjoyable experience for all our guests.

Responsibilities

Consistently engage with guests in a professional manner, personalizing their experience whenever possible.
Maintain cleanliness and tidiness of reception, barista station, buffet area, and amenities to ensure a pristine presentation.
Manage lounge capacity based on bookings, invitations, passenger forecasts, and traffic flow.
Understand and adhere to airline contract requirements and various entry channels into the lounge.
Collaborate effectively with service provider contractors and internal stakeholders as a cohesive team.
Ensure accurate reporting, stock receiving, and timely billing processes.
Demonstrate a customer-centric and team-oriented approach with a resilient and can-do attitude.

Requirements

Experience in delivering premium bespoke hospitality.
Holds or is able to undertake RSA and Food Safety Handling Training, maintaining these qualifications diligently.
Only permanent residents of Australia or New Zealand, or those who have the right to work in Australia or New Zealand may apply.

Skills

Excellent verbal and written communication skills.
Excellent organization and time management skills.
Ability to multi-task and collaborate as part of a team.
Able to remain calm and poised under pressure.
Possess comprehensive knowledge of all Aspire Lounge brands, services, and products.

Location

Various locations across the globe

Work Type

Full-time
Shift pattern aligned with airline schedules

Experience Level

Not specified

Education Level

Not specified

Benefits

On-site employee parking available.
Uniforms provided.
Opportunities for career advancement.
Accrual of annual and personal leave.
Comprehensive & paid training and ongoing support provided.

About the Company

As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually.
Our mission is simple – “To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience.”
We believe that our people are what differentiates us from our competition.
At Swissport, we are driven by our core values of Show You Care, Do the Right Things and Win as a Team.

Equal Opportunity

At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.