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About the Role

Assists the Director of Housekeeping in managing housekeeping operations for rooms, public areas, and back-of-house areas to maintain the hotel’s high standard of cleanliness.

Responsibilities

• Assists in training and career development of all housekeeping employees.
• Assists with performance evaluations and communicating performance standards.
• Inspects guest rooms, storage areas, laundry areas, restrooms, and public areas for cleanliness.
• Assists in scheduling staff according to standards and forecasted occupancy.
• Assigns daily work tasks to employees.
• Ensures completion of the Housekeeper’s Report.
• Communicates clean and available rooms to the Guest Services Department.
• Documents and communicates maintenance requests to the Maintenance Department.
• Responds quickly to guest requests in a friendly manner and follows up to ensure guest satisfaction.
• Reports and follows procedures for workplace injuries and accidents.
• Instructs staff on safe working practices and enforces Health and Safety regulations.
• Follows and communicates company policies and procedures to subordinates.
• Conducts training on safety, security, department procedures, and service guidelines.
• Ensures hotel compliance with federal, provincial, and local laws, including Health and Safety, ESA, and Human Rights.
• Manages purchasing, inventory, and other controls.
• Establishes and enforces all safety policies and procedures.
• Ensures employee compliance with Health and Safety legislation and regulations.
• Corrects employees observed breaking safety rules and disciplines repeat offenders.
• Detects and eliminates, or reports for correction, all physical hazards and unsafe conditions immediately.
• Performs random safety checks monthly and reports deficiencies.
• Conducts orientation for all new employees, including WHMIS, job hazards, accident reporting, CPR, first aid, back injury prevention, fire procedures, and safety awareness programs.
• Re-instructs regular employees who develop unsafe work practices.
• Ensures employees use required safety equipment, protective devices, or clothing.
• Investigates all employee accidents thoroughly and immediately, gathering facts from the injured worker and witnesses.
• Fills out necessary accident report forms promptly and completely for submission to Human Resources.
• Insists on good housekeeping and enforces the “Clean As You Go” practice.
• Maintains active involvement in accident prevention and reduction objectives.
• Takes every reasonable precaution for the protection of employees.
• Communicates room status, coordinates services, and resolves problems with Guest Services.
• Communicates repair needs to Maintenance.
• Provides service to guests.
• Orders and receives supplies from vendors.

Requirements

• Graduation or equivalent.
• Housekeeping supervisor experience.

Skills

• Organizational skills
• Attention to detail
• Teamwork
• Problem solving
• Decision-making
• Listening
• Speaking
• Communicating
• Counseling
• Reasoning
• Motivating
• Training
• Mathematical skills
• Reading abilities
• Using telephone or pager

Work Type

• Temporary Full-Time
• Maternity Leave Coverage (12 months)

Education Level

• Graduation or equivalent

About the Company

• This role is a temporary, full-time maternity leave coverage position for 12 months.