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About the Role
Lantern Community Services is seeking an experienced and dependable Shift Supervisor for a single male adult shelter. This role oversees designated shelter operations during assigned shifts and supervises Residential Aides, ensuring safe and consistent service delivery in coordination with other staff. Prior experience in site management, staff supervision, and working with clients experiencing mental health challenges is expected.
Responsibilities
- Oversee daily shelter operations during assigned shifts, including bed sign-ins, curfew checks, supply distribution, meal rosters, property storage, locker and dorm inspections, incident reporting, and facility log maintenance.
- Supervise and support Residential Aides to ensure safe, consistent, and effective service delivery.
- Ensure clients have timely access to essential services, including meals, laundry, toiletries, and medications.
- Lead staff in Safe Crisis Management and respond to emergencies and critical incidents.
- Ensure accurate processing and documentation of new and returning clients, including DHS submissions and bed assignments.
- Monitor CARES for bed sign-ins, vacancies, and curfew compliance.
- Coordinate with Maintenance, Security, vendors, and emergency responders as needed.
- Monitor video surveillance systems and fire prevention/detection alarms.
- Complete required documentation, including logs, incident reports, and DHS reports.
- Assist with fire drills, emergency response, and facility safety procedures.
- Conduct regular interior and exterior rounds to identify safety hazards, cleanliness issues, and unauthorized activity.
Requirements
- High School Diploma, HSE, or GED required.
- Minimum of three (3) years of shelter experience (e.g., Residential Aide, Case Manager, or similar role).
- At least one (1) year of supervisory experience in a DHS shelter or supportive housing setting.
- Ability to work independently and collaboratively in a fast-paced environment.
- Demonstrated ability to manage crises and emergencies effectively.
- Computer proficiency, including Microsoft Word and Excel; ability to learn new systems and databases.
- F-80 Fire Safety Coordinator certification required or ability to obtain.
- NYC Food Handler’s Certificate required or ability to obtain within three (3) months of employment.
- Strong interpersonal and written communication skills.
- Demonstrated empathy for vulnerable populations.
- CPR/First Aid certification preferred.
Skills
- Safe Crisis Management
- Microsoft Word
- Microsoft Excel
- Interpersonal communication
- Written communication
- Bilingual (English/Spanish) preferred
- CPR/First Aid certification preferred
Location
- Far Rockaway, Queens
Work Type
- Full-time
Experience Level
- 3+ years of shelter experience
- 1+ year of supervisory experience
Education Level
- High School Diploma, HSE, or GED
- Bachelor’s degree preferred
About the Company
- Lantern Community Services helps New Yorkers impacted by homelessness move from surviving to thriving by pairing safe, supportive housing with wraparound services that build lasting stability and independence.
- Lantern was also recognized as a Top 2025 Workplace by City & State New York - a great place to do meaningful work with people who care!
Equal Opportunity
- Lantern Community Services provides equal employment opportunities to all employees and applicants for employment.
- Lantern Community Services (Lantern) values the diversity of all our clients, staff, Board of Directors, and partners.
- By bringing diverse individuals and viewpoints together, we create more vibrant, healthy, and just communities.