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About the Role

Blue Education seeks an experienced Mandarin-speaking client-service professional to manage family relationships and ensure a consistently high standard of service. This is a client relationship and service-delivery role, not a teaching role. Education-sector experience is welcome but not required. You will be a key point of contact for a portfolio of students and families, working closely with tutors, academic consultants and internal teams to ensure clients receive a thoughtful, responsive and professional experience.

Responsibilities

Manage day-to-day relationships with students and parents.
Coordinate tutors, consultants, lessons, meetings and follow-up actions.
Provide proactive progress and service updates in Mandarin and English.
Identify service or engagement risks early and take ownership of follow-up.
Handle questions, complaints and service-recovery situations professionally.
Maintain accurate CRM records, communication logs and action trackers.
Support client satisfaction, retention and renewals.
Escalate complex academic, safeguarding or service issues appropriately.
Support service delivery during weekends where required.

Requirements

At least 2 years of full-time professional work experience, preferably in a client-facing or service environment.
Native or fluent Mandarin and strong professional English.
Experience personally managing clients, customers, guests, families or other external stakeholders.
Strong communication, organisation, attention to detail and follow-through.
Calm and solution-focused when handling complaints or pressure.
Able to manage multiple priorities without constant supervision.
Comfortable using CRM systems and digital tools.
Willing and able to work regular weekends.
Experience with Chinese-speaking or internationally mobile families.
Experience with premium or high-net-worth clients.
Experience supporting renewals, retention or service recovery.
Familiarity with UK education or admissions.

Skills

Mandarin
English
Client Management
Communication
Organisation
Attention to Detail
Follow-through
Problem-Solving
CRM Systems
Digital Tools

Location

London

Work Type

Full-time
Contract

Experience Level

2+ years of full-time professional work experience

Salary/Compensations

£32,000–£42,000
Quarterly Performance bonus
Monthly fee renewal commissions

About the Company

Blue Education provides premium academic planning, tutoring and admissions support to ambitious students and families.