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About the Role
The Design Center Coordinator is the primary point of contact for clients, ensuring a seamless, high-touch experience from arrival through follow-up. This role blends hospitality, sales acumen, product knowledge, and operational precision to support sales execution and maintain front-end experience quality.
Responsibilities
- Serve as the primary point of contact for assigned clients during initial engagement and early project stages.
- Welcome, qualify, and establish rapport with clients upon arrival, understanding project scope and desired outcomes.
- Facilitate introductions and smooth transitions to appropriate Category Consultants or Product Specialists.
- Maintain continuity for returning clients and builder or trade accounts.
- Set clear expectations regarding next steps, timelines, and points of contact.
- Ensure a professional, responsive, and consistent client experience aligned with brand standards.
- Drive disciplined post-visit follow-up to reinforce next steps and ensure continuity.
- Document key appointment details, including project stage, scope, product interests, and preferences.
- Ensure all information is complete, accurate, and ready for opportunity passing.
- Coordinate internally to confirm selections and monitor quoting and estimate progress.
- Maintain clean, timely CRM data to support quoting, follow-up, and project execution.
- Escalate delays, gaps, or data issues that may impact the client experience or sales execution.
- Initiate timely post-visit communication to recap the visit and reinforce next steps.
- Ensure follow-up cadence supports conversion and client satisfaction.
- Provide tailored follow-up materials that reflect the client’s interests, selections, and style.
- Escalate any gaps, delays, or concerns to the Assistant Manager – Sales & CX for resolution.
- Partner closely with sales, product, and project teams to support smooth handoffs and ongoing client satisfaction.
- Identify opportunities to enhance the client’s scope through thoughtful product suggestions.
- Support cross-category awareness and complementary product recommendations.
- Ensure clients leave with relevant samples, materials, and a clear understanding of next steps.
- Support delivery and tracking of estimates and quotes from all applicable teams.
- Uphold premium showroom, service, and communication standards at all times.
- Identify and flag potential issues that may impact client experience, conversion, or project success.
- Support showroom events and client-facing activity as needed.
Requirements
- Minimum of 7 years of experience in the building industry and/or consultative sales environment.
- Demonstrated ability to manage complex projects.
- Demonstrated ability to guide high expectation clients.
- Demonstrated ability to support sales teams with confidence and credibility.
Skills
- Hospitality
- Sales instinct
- Product knowledge
- Industry knowledge
- Operational precision
- Client advocacy
- Team connection
- Front-end experience quality ownership
- CRM data management
- Communication
Work Type
- Full-time
- Requires overtime as business needs dictate
Experience Level
- Minimum of 7 years of experience in the building industry and/or consultative sales environment
Benefits
- Medical
- Dental
- Vision
- Employer Paid Basic Employee Life and AD&D Insurance
- Employer Paid Long Term Disability
- Flexible Spending Accounts
- Voluntary Short-Term Disability
- Voluntary Life and AD&D Insurance
- Voluntary Accident Insurance
- Voluntary Critical Illness Insurance
About the Company
- At Construction Resources, our people are the driving force behind everything we do.
- Construction Resources is an equal opportunity employer that aspires to be the best in the business by building an associate experience that celebrates growth, development, and purpose.
Equal Opportunity
- Construction Resources is an equal opportunity employer that aspires to be the best in the business by building an associate experience that celebrates growth, development, and purpose.