Helpdesk Manager (m/w/d) at Autohaus Royal GmbH | Berlin, DE | Rezi

Helpdesk Manager (m/w/d) at Autohaus Royal GmbH

Helpdesk Manager (m/w/d)

Autohaus Royal GmbH · Berlin, DE

2 weeks ago

Helpdesk Manager (m/w/d)

Autohaus Royal GmbH · Berlin, DE

19 days ago
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About the Role

Join our expansion and become part of our team as an IT Support Specialist. This role is crucial for ensuring smooth IT operations and supporting our employees.

Responsibilities

  • Provide 1st and 2nd level support for employees (Windows, macOS, iOS, Android).
  • Administer and maintain the Microsoft 365 environment.
  • Manage and support devices via Microsoft Intune.
  • Set up and maintain workstations and telephone systems.
  • Assist with network infrastructure (patching, cabling, troubleshooting).
  • Maintain the IT warehouse, document, and inventory devices.
  • Support IT procurement and manage supplier contacts.
  • Process and prioritize tickets in Jira Service Desk.

Requirements

  • Experience in IT support (Windows, macOS, iOS, and Android).
  • In-depth knowledge of Microsoft 365 (Entra, Exchange Online, Teams, OneDrive, Intune).
  • Experience with Microsoft Intune (device management, compliance, deployment).
  • Knowledge in administering telephone systems (e.g., VoIP).
  • Basic network knowledge (Ethernet, VLAN, patching, cabling).
  • Organizational talent and sense of responsibility for IT equipment and warehousing.
  • Experience with ticketing systems, ideally Jira Service Management.
  • Very good communication skills in German and English.
  • Friendly, service-oriented, and professional demeanor.

Skills

  • Microsoft 365
  • Microsoft Intune
  • VoIP
  • Network Infrastructure
  • Jira Service Desk
  • Windows
  • macOS
  • iOS
  • Android

Location

  • Germany

Work Type

  • Full-time
  • Permanent contract

Experience Level

  • Professional

Salary/Compensations

  • Attractive remuneration
  • Car purchase subsidy: €1,000 per year of service
  • 28 days of vacation

Benefits

  • Attractive remuneration
  • Car purchase subsidy: €1,000 per year of service
  • Permanent employment contract
  • 28 days of vacation
  • Flexible working hours: Start between 08:00 – 09:00
  • Corporate Benefits: Discounts with well-known partners
  • Job-related further training: Financial support
  • Employee referral bonus: €500
  • Free refreshments: Coffee, water & fresh fruit

About the Company

  • With over 2,000 premium used vehicles, we are one of the leading providers in the automotive trade in Europe.
  • Our dealership has stood for quality, modern service, and exclusive vehicles that set standards for over 25 years.
  • As an innovative, digitally oriented company, we are shaping the future of mobility – with passion, precision, and strong team spirit.
  • We place great importance on respectful interaction, continuous training, and enthusiasm for technology and perfection.