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About the Role
To support store management in driving sales and profit by coaching customer consultants, ensuring an exceptional customer experience, and upholding company policies and brand values.
Responsibilities
- Demonstrate ability to work independently with minimal direction.
- Act with a sense of urgency and effectively handle customer concerns.
- Creatively support store layout maintenance, inventory management, and other store operations.
- Coach Customer Consultants to achieve exceptional customer service standards.
- Act as a passionate ambassador of The Body Shop Campaigns.
- Understand causes of sales trends and use storytelling about products to enhance customer experience.
- Monitor and manage change in the retail environment.
- Operate multiple systems.
- Meet sales/performance targets.
- Assist store management in recruiting the right team.
- Perform opening and closing procedures for the store.
- Complete all audit documentation.
- Coordinate between customers, the team, and the manager.
- Be a team player, supportive of change and new ideas.
- Assist store management with training new staff.
- Be a flexible and responsible role model capable of attracting and retaining people who reflect the brand.
Requirements
- Experience working in customer service.
- Genuine passion for beauty and the retail industry.
- Ability to communicate and listen effectively.
- Demonstrate operational skills.
- Strong interpersonal skills to build rapport with customers.
- Provide appropriate solutions to customer needs.
- Positive mindset with the willingness to develop.
- Ability to multitask.
- Manage time effectively.
- Work flexible hours.
Skills
- Collaborative Skills
- Purpose
- Personal Conduct
- Leadership
- Commerciality
About the Company
- When Anita Roddick founded The Body Shop in 1976, she had a vision. Business as a force for good – that’s us.
- Over 40 years later, we’re proud to be pioneering cruelty-free beauty every step of the way.
- We’re the original ethical beauty brand.
- We’ve got a thing for empowering people and enriching our planet.
- We’re all about keeping it real, in every way possible.
- Our activist roots remain a huge part of everything we do, from our iconic window posters to our vegetarian products to our infamous campaigns.
- We’re never afraid to stand up and speak the truth.
- We like to do things a little differently around here.
- The Body Shop is committed to generating positive economic, social and environmental impact.
- We’re fighting for what we believe in now more than ever.
- No holding back.
- Breaking the mould has always come naturally to us, and we need someone who’s not afraid to mix things up.