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About the Role

Join the Information and Digital Services (IDS) branch and play a key role in supporting the HOMES application, a critical system used by Homes NSW to deliver social housing services across NSW. Working within the Applications and Platforms team, you will provide specialist application support and collaborate closely with business stakeholders, vendors and technical teams to ensure the ongoing reliability, performance and improvement of a business-critical system.

Responsibilities

Provide third-level application support for the HOMES application and contribute to the delivery of reliable, high-quality support services.
Provide technical support and analysis for complex incidents and service requests.
Investigate and resolve application, configuration, data and integration issues.
Partner with business users, support teams and vendors to deliver effective solutions.
Support software testing activities, including test execution and documentation.
Contribute to system maintenance, upgrades and continuous improvement initiatives.
Communicate effectively with users and stakeholders to ensure timely issue resolution.
Work collaboratively across multiple teams to support a complex application environment with interconnected systems.

Requirements

Experience providing technical support and request analysis for enterprise-level social housing management or Customer Relationship Management (CRM) systems.
Experience with HOMES (NEC Housing) is highly regarded; experience with similar social housing or tenancy management platforms will also be considered.
Strong analytical and troubleshooting skills, with the ability to investigate application, data and integration issues.
Experience working in complex environments with multiple interconnected systems.
A proven ability to build strong working relationships and collaborate effectively with business users, technical teams and external vendors.
Strong communication skills, with the ability to engage stakeholders at all levels.
Knowledge of relational databases and integration technologies, including SOAP/XML and REST/JSON.
Experience with ServiceNow or similar IT Service Management (ITSM) tools.
Experience in software testing, including test execution and documentation, is desirable.

Skills

HOMES (NEC Housing)
Social housing management platforms
Tenancy management platforms
Customer Relationship Management (CRM)
Analytical skills
Troubleshooting skills
Application support
Data analysis
Integration issue resolution
Relational databases
SOAP/XML
REST/JSON
ServiceNow
IT Service Management (ITSM)
Software testing
Test execution
Test documentation
Communication skills
Collaboration

Location

Parramatta

Work Type

Ongoing Full-time
35 hours per week

Experience Level

Senior

Salary/Compensations

$133,348 - $146,945 per annum plus employer contribution to superannuation and annual leave loading

Benefits

A challenging and rewarding career
Flexible, autonomous work environment
Competitive pay and conditions
Training and development opportunities to build and maintain capabilities
Health & Wellbeing and Employee Assistance Programs

About the Company

Join a supportive and collaborative team where partnership and knowledge sharing are central to success.
Work closely with business and technology professionals across DCJ, helping deliver a critical application that supports essential social housing services and improves outcomes for communities across NSW.
We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity.
Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference.
We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities.
We're focused on breaking, rather than managing, disadvantage.
Apply now and join Australia’s top public sector employer where we will support you and provide an exciting and flexible working environment!

Equal Opportunity

Inclusion and Diversity lies at the heart of how we recruit.
We continue to hire great people with a wide variety of skills, experience and backgrounds.
This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.