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About the Role

This role is ideal for a high-performing dispatch and customer coordination professional who enjoys owning the schedule, guiding customers to a booking, and keeping field operations running smoothly. This position combines customer-facing booking conversations with real-time dispatching and operational coordination. Success requires sound judgment, active listening, confident communication, and the ability to guide conversations toward a clear outcome while managing a fast-moving schedule.

Responsibilities

Lead helpful customer conversations that turn inquiries into booked appointments
Listen carefully, ask the right questions, and identify each customer’s needs
Clearly explain our services, process, availability, and pricing structure
Set clear and realistic expectations from the first conversation
Respond to inbound calls, texts, and emails promptly and professionally
Manage daily dispatching and technician schedules to maximize productivity and minimize travel time
Make real-time scheduling adjustments in response to job changes, urgent requests, delays, and customer needs
Serve as a central point of coordination between customers, technicians, and the office
Support technicians in the field with timely information and schedule updates
Take ownership of administrative tasks that keep the team organized, responsive, and efficient
Follow up with customers and help ensure a consistently excellent experience

Requirements

Three to five years of experience in dispatching, customer service, scheduling, or administration
Authorization to work in the United States
Ability to reliably commute to our local office
Experience with home-service or contractor-based businesses is preferred
CRM or ServiceTitan experience is also a plus
An interest in home improvement or previous field experience is an added bonus

Skills

Strong scheduling and dispatching skills
The ability to manage changing priorities and remain calm under pressure
Confidence guiding customer conversations toward a booked appointment without using high-pressure sales tactics
A natural, conversational communication style
Excellent phone, text, and email communication skills
Strong organization, reliability, and attention to detail
Comfort using technology and learning new systems

Location

East Northport, NY

Work Type

Full-Time
In-office

Experience Level

3-5 years experience

Salary/Compensations

$23–$27+ per hour

Benefits

Paid holidays & PTO
Retirement plan
AFLAC supplemental insurance
Dental & Vision Insurance
Team-building events and activities
Growth opportunities within a thriving business

About the Company

Mr. Handyman of Huntington & Smithtown is a local, family-owned franchise known for top-tier workmanship and a best-in-class customer experience.
Our steady growth is the result of a strong team, loyal customers, and a commitment to taking great care of both.
With demand for our services continuing to grow, we’re looking for the right person to grow with us.