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About the Role

Hippo is seeking an insurance operations or compliance professional with 5+ years of experience to translate dense regulatory requirements into actionable business direction. The ideal candidate is highly organized, comfortable owning multiple workstreams, and skilled at identifying and fixing process gaps. This role involves cross-functional collaboration with Legal, Compliance, Operations, and Product teams, requiring clear communication of complex regulatory language. The position offers a senior, high-visibility opportunity to mentor peers and handle complex compliance matters.

Responsibilities

Serve as the primary liaison between Legal/Compliance and business teams, translating regulatory and legal requirements into clear, actionable direction.
Work with business areas to help them understand requirements, supporting workload prioritization and timeline management.
Review and validate business deliverables before they are returned to Legal or Compliance to ensure completeness and accuracy.
Track open compliance items across business areas and proactively manage to resolution.
Lead complex or high-priority MCE initiatives end-to-end, coordinating across multiple business stakeholders.
Identify process gaps in how compliance changes are adopted by the business and drive improvements.
Support the end-to-end lifecycle of regulatory insurance changes, including identification, communication, and implementation.
Partner with business areas to assess the operational impact of regulatory changes and develop implementation plans.
Monitor regulatory updates and ensure affected business areas are informed and prepared to act.
Lead regulatory impact assessments and facilitate cross-functional planning sessions for significant changes.
Maintain a centralized regulatory change log and reporting framework for leadership visibility.
Manage all CVE and Lenderdoc documentation requirements, ensuring timely and accurate fulfillment.
Coordinate with business areas and external partners to ensure lenderdoc required documentation meets compliance standards.
Maintain up-to-date records and documentation logs for all CVE and Lenderdoc related activities.
Identify and implement process improvements to streamline CVE and Lendersoc documentation workflows.
Support state recovery activities, ensuring all required filings, documentation, and follow-up actions are completed accurately and on time.
Coordinate with the appropriate business areas to gather information and respond to state recovery requests.
Own state recovery strategy for assigned states, managing all aspects from identification through resolution.
Manage the end-to-end response to data calls, coordinating data collection across business areas and ensuring submissions are accurate, complete, and on time.
Maintain documentation of all data call submissions and responses.
Develop and maintain data call response templates and playbooks to increase efficiency and consistency.
Coordinate carrier audit and survey responses, working cross-functionally to gather required documentation and data.
Track audit and survey timelines, ensuring all deadlines are met and responses are complete.
Maintain organized audit and survey files for reference and future use.
Serve as the primary point of contact for carrier auditors, managing relationships and communications throughout the audit lifecycle.
Lead post-audit reviews and drive corrective action plans where applicable.
Manage the receipt, routing, and resolution of RCMNs, ensuring the appropriate business owners are engaged and responses are timely.
Track RCMN status and escalate issues proactively to avoid missed deadlines or incomplete responses.
Develop and maintain an RCMN response framework and reporting dashboard for compliance leadership.
Assist with onboarding and training new team members.

Requirements

5+ years of experience in insurance operations, compliance, regulatory affairs, or a related field.
Working knowledge of insurance regulatory requirements and their application to business operations, processes, and documentation.
Strong organizational skills with demonstrated ability to manage multiple concurrent workstreams and deadlines.
Excellent written and verbal communication skills, with the ability to translate complex regulatory language into clear business direction.
Experience working cross-functionally with Legal, Compliance, Operations, and/or Product teams.
High attention to detail and commitment to accuracy in all deliverables.
Demonstrated ability to lead projects and initiatives independently with minimal supervision.
Experience managing or mentoring junior team members or peers.

Skills

MCE
Data calls
Carrier audits
CVE/Lender documentation
State recovery processes
Homeowners or personal lines insurance products
State-specific filing requirements
Compliance tracking tools
Project management platforms
Regulatory databases
Presenting compliance updates or risk summaries to leadership audiences
Billing operations
Financial transactions

Location

Austin, TX
Dallas, TX
Morristown, NJ
San Jose, CA

Work Type

Hybrid
Flexible

Experience Level

Senior
5+ years

Education Level

CPCU, AIC, or other insurance designation a plus

Salary/Compensations

$175,000-$265,000

Benefits

Multiple medical plans
100% employer covered dental & vision plans for team members and their families
401(k)-retirement plan
Short & long-term disability
Employer-paid life insurance
Flexible Spending Accounts (FSA) for health and dependent care
Employee Assistance Program (EAP)
Equity compensation
Training and internal career growth opportunities
Flexible Time Off
12 weeks of parental leave for primary and secondary caregivers
Snacks and drinks available for onsite employees

About the Company

Hippo was built on a promise: make homeownership effortless. Nearly a decade later, that mission still drives us. We use technology and data to help our customers stay ahead of problems and protect what matters most.
Today, that same tech-native approach powers our work beyond homeowners. Hippo operates as a diversified carrier platform, partnering with MGAs to deliver tailored program solutions that help them grow and deliver better customer experiences.
Behind that work is a team that values ownership, curiosity, collaboration, and continuous improvement.
If you're energized by building what's next, we'd love to meet you.

Equal Opportunity

Hippo is an equal opportunity employer, and we are committed to building a team culture that celebrates diversity and inclusion.
Hippo’s applicants are considered solely based on their qualifications, without regard to an applicant’s disability or need for accommodation. Any Hippo applicant who requires reasonable accommodations during the application process should contact the Hippo’s People Team to make the need for an accommodation known.
Hippo CCPA