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About the Role

The Insights Family is seeking a customer-facing professional to manage a portfolio of named accounts, focusing on relationship ownership, renewals, and growth. This role involves proactive support, identifying upsell and cross-sell opportunities, and driving customer success through data-driven insights and strategic account planning. The position is crucial for replacing guesswork with real-time evidence for clients in the media, entertainment, and consumer brands industries.

Responsibilities

• Own the end-to-end relationship for a portfolio of named accounts, including onboarding, adoption, renewal, and growth.
• Develop account growth plans aligned with customer business outcomes and forecast expansion pipelines.
• Manage day-to-day customer queries, identifying intent signals and proactively sharing relevant data insights.
• Collaborate with Research Solutions to translate TIF data into proactive, account-relevant findings.
• Monitor portal usage and customer health signals to identify adoption gaps, risks, and whitespace opportunities.
• Lead onboarding of new accounts with clear first-90-day value milestones.
• Drive adoption of new TIF products, including Trackers, Custom Audiences, API, and customer AI Agent.
• Lead renewal conversations, focusing on value and impact, and negotiate commercially.
• Deliver Quarterly and Executive Business Reviews to demonstrate quantified value and justify expanded investment.
• Convert customer findings into qualified expansion opportunities and contribute to Net Revenue Retention (NRR).
• Capture customer impact stories and quantified outcomes for marketing and sales.
• Identify referral opportunities to generate new business leads.
• Track all engagements and outcomes in the CRM.

Requirements

• Commercially sharp with a proven quota-carrying or growth-revenue history.
• Three-plus years in a CS, AM, or hybrid sales-CS role.
• Confident interrogating datasets and insight platforms.
• Ability to translate data findings into commercial narratives and ROI stories for senior, non-technical buyers.
• Structured account planning across a portfolio.
• Negotiation skills to sell value and impact.
• Early risk and opportunity detection from usage and churn signals.
• Confident forecasting and pipeline management for expansion.
• Excellent communication and interpersonal skills, comfortable with senior stakeholders.
• Self-motivated and resilient in a scaleup environment with growth targets.
• Experience in market research, insights, media, entertainment, licensing, FMCG, or a data subscription business.
• Track record of turning customer outcomes into case studies and marketing proof.
• Success working cross-functionally with Sales, Product, Marketing, and Engineering.

Skills

• Data fluency
• Commercial narrative development
• ROI storytelling
• Account planning
• Negotiation
• Risk detection
• Opportunity detection
• Forecasting
• Pipeline management
• Communication
• Interpersonal skills
• CRM fluency
• CS platform fluency
• AI platform fluency

Location

• Manchester
• London
• New York

Work Type

• Full-time

Experience Level

• 3+ years

About the Company

• The Insights Family is a leading provider of insights into kids and families, collecting data from nearly a million people annually across 22 markets. They utilize close to a million data points to help global brands replace guesswork with independent, real-time evidence. The company is focused on growth, expanding its footprint in EMEA and accelerating growth in the US.