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About the Role

As the Audiology Technician/Medical Assistant, you'll be at the heart of our operations, reporting to the Regional Clinic Manager and collaborating closely with our licensed audiologists. Your role is pivotal in ensuring the seamless flow of our clinic — from performing basic hearing screenings and assisting with hearing aid checks, to using our state-of-the-art EMR system, overseeing audiological tests, and assisting in tele-audiology functions. This is your opportunity to make a tangible difference in the lives of our patients every day.

Responsibilities

Serve as the first point of contact for patients, delivering exceptional service and support both in-person and over the phone.
Assist audiologists with pure-tone and speech audiometry, tympanometry, and other basic hearing screenings under supervision.
Support hearing aid fittings, cleanings, minor repairs, and troubleshooting for patients.
Take detailed patient histories and prepare patients for audiological exams and treatment.
Collaborate with our remote Treatment Coordinator and Treatment Specialist to facilitate Tele-Health appointments seamlessly, including setup and operation of tele-audiology equipment.
Champion infection control protocols at your site, prioritizing the health and safety of both patients and staff, including proper cleaning and calibration of audiological equipment.
Prepare insightful reports and participate actively in team meetings and daily huddles, driving our collective success forward.

Requirements

Minimum 2 years' experience in a fast-paced medical clinic, audiology practice, or similar setting
EMR proficiency required
Willingness to enroll in an AuD Tech distance program
Strong communication, multitasking, and organizational skills
Working knowledge of HIPAA and infection control standards
Available Monday–Friday, 8am–5pm, on-site
Able to lift up to 25 lbs
Authorized to work in the U.S.
Background check required

Skills

Self-starter with initiative and ability to work autonomously
Exceptional communication skills, with the ability to thrive in a multicultural environment
Proven problem-solving abilities and multitasking skills
Familiarity with audiometric equipment, hearing aid technology, and basic diagnostic hearing tests preferred
Compassionate demeanor and commitment to delivering top-notch patient care
Driven by personal and team goals, with attention to detail and organization
Positive attitude and a "can-do" spirit
Unwavering commitment to ethical conduct

Location

On-site

Work Type

Full-time

Experience Level

Minimum 2 years' experience

Education Level

Medical Assistant certification recommended or equivalent
Certified Audiology Assistant a plus

About the Company

Join our team as an Audiology Technician/Medical Assistant and be at the forefront of revolutionizing how we serve our community.