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About the Role

Oversee two clinic locations as the vital link between patients, providers, and the care team, ensuring patients feel heard, supported, and well cared for. This role reports to the Regional Clinic Manager and serves as a key point of contact throughout the patient journey, from scheduling and intake through follow-up care.

Responsibilities

• Greet and check in patients, verifying demographic, insurance, and medical history information in the EMR system.
• Schedule, confirm, and reschedule patient appointments, including in-person, tele-audiology, and follow-up visits.
• Answer incoming calls and inquiries, triaging patient needs and routing to the appropriate team member or provider.
• Coordinate with the Treatment Coordinator and Treatment Specialist to ensure smooth handoffs for Tele-Health appointments.
• Verify insurance coverage, process authorizations/referrals, and explain billing or coverage details to patients as needed.
• Maintain accurate, up-to-date patient records and documentation in compliance with HIPAA standards.
• Track patient follow-ups, recalls, and hearing aid fitting/repair timelines to ensure continuity of care.
• Support front-office operations, including managing patient flow, waiting areas, and clinic supplies.
• Champion infection control protocols and maintain a clean, welcoming clinic environment.
• Participate in daily huddles and team meetings, contributing insights to improve patient experience and clinic efficiency.

Requirements

• High school diploma or equivalent required.
• Minimum 1–2 years' experience in a medical office, clinic front desk, or patient-facing coordination role.
• EMR and scheduling software proficiency required.
• Experience with insurance verification, authorizations, or medical billing preferred.
• Working knowledge of HIPAA and infection control standards.
• Available Monday–Friday, 8am–5pm, on-site.
• Authorized to work in the U.S.; background check required.

Skills

• Exceptional interpersonal and phone communication skills, with the ability to thrive in a multicultural environment.
• Strong multitasking and organizational abilities, with comfort managing interruptions in a fast-paced setting.
• A compassionate, patient-first demeanor with genuine care for patient wellbeing.
• Detail-oriented with strong follow-through on scheduling, documentation, and insurance processes.
• Comfortable learning and using EMR and scheduling software systems.
• A positive, proactive attitude and team-oriented mindset.
• Basic understanding of audiology or hearing healthcare services a plus.
• Unwavering commitment to confidentiality and ethical conduct.

Location

• On-site

Work Type

• Full-time

Experience Level

• 1-2 years

Education Level

• High school diploma or equivalent
• Medical Assistant certification or related healthcare administration training a plus