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About the Role

The Human Resources Manager/Sr. Human Resources Manager is responsible for a variety of Human Resources functions, including filling hourly positions, completing paperwork accurately and timely, enforcing company policies, and assisting with benefits and workmen's compensation.

Responsibilities

• Administer insurance benefits, calculate billing totals, explain benefits, assist with enrollment forms, and answer questions.
• Compile and distribute review lists.
• Compile and distribute Turnover Reports.
• Enter payroll information, including wage changes.
• Conduct prescreening interviews.
• Respond to unemployment claims and maintain an unemployment logbook.
• Maintain logbooks for new hires, terminations, transfers, and promotions.
• Audit payroll reports for benefit eligibility.
• Compile wage surveys.
• Monitor and maintain the Leave of Absence log.
• Monitor Workman’s Compensation claims and complete necessary reports.
• Answer questions regarding the 401K Plan, vacation, and benefits.
• Maintain the complimentary room night log and process employee requests.
• Prepare and place recruitment advertising.
• Process paperwork for terminating employees.
• Maintain the advertising logbook.
• Become a certified trainer in all Human Resources training modules.
• Ensure compliance with all HR and related Loss Prevention SOPs.
• Participate in the Highgate Hotel Enrichment Committee.
• Schedule Highgate Hotel Orientation.
• Assist in Highgate Hotel Orientation, including explaining benefits and conducting property tours.
• Write articles and take pictures for the property newsletter.
• Assist with special projects and plan employee events.
• Coordinate the Travel Reduction Program, write the Travel Reduction Plan, and conduct yearly transportation surveys.
• Maintain the First Aid log.

Requirements

• At least 5 years of progressive Human Resources experience in a hotel or related industry required.
• Previous supervisory responsibility preferred.
• College coursework in a related field helpful.
• High school diploma or equivalent required.
• Long hours sometimes required.
• Sedentary work – Exerting up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Maintain a warm and friendly demeanor at all times.
• Must be able to effectively communicate both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous and service-oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Attend all hotel required meetings and trainings.
• Participate in M.O.D. coverage as required.
• Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which include wearing nametags.
• Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
• Must be able to maintain confidentiality of information.
• Perform other duties as requested by management.

Skills

• Human Resources
• Payroll
• Benefits Administration
• Recruitment
• Employee Relations
• Loss Prevention
• Communication
• Customer Service
• Problem Solving
• Multitasking
• Prioritization
• Confidentiality

Location

• Highgate Hotels

Work Type

• Full-time

Experience Level

• 5+ years progressive Human Resources experience
• Previous supervisory experience preferred

Education Level

• High school diploma or equivalent required
• College coursework in related field helpful

Benefits

• Insurance benefits
• 401K Plan
• Vacation

About the Company

• Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.
• With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition.
• Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen.
• The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value.
• With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands.
• www.highgate.com