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About the Role
As a Product Developer, Forward Deployed Engineering, you will embed with Epicor customers, learn their operations, and build working solutions to real business problems. You will write production-grade software, connect it to live ERP environments, and deliver measurable value. This role offers real ownership, direct customer access, and a mandate to move fast.
Responsibilities
- Embed with customers. Work on-site and virtually with Epicor customers to understand their operations, observe real workflows, identify pain points, and separate symptoms from root causes.
- Build working solutions. Write production-grade software that solves customer problems in real environments. Integrate with Epicor platforms, customer systems, data sources, APIs, identity infrastructure, and cloud environments.
- Own delivery end to end. Lead the technical path from discovery and architecture through deployment, adoption, and post-go-live iteration.
- Break through integration barriers. Navigate legacy systems, ETL pipelines, enterprise SSO, security requirements, regulatory constraints, data-residency needs, and production access challenges.
- Turn field work into product value. Translate customer learnings into reusable patterns, connectors, platform capabilities, and roadmap insights that make future deployments faster and stronger.
- Move quickly from insight to artifact. Prototype rapidly, put solutions in front of users, gather feedback, and iterate directly with the customer.
- Earn and maintain trust. Build strong relationships with customer engineers, operators, executives, and internal Epicor teams. Manage expectations, communicate clearly, and keep the work focused on business outcomes.
Requirements
- Builder mindset. You take ownership, challenge the status quo, and drive toward working solutions.
- Engineering depth with customer empathy. You can write real production code and understand the human workflow on the other side of the software.
- Comfort with ambiguity. You can be dropped into a large, poorly defined, real-world problem and make progress with incomplete information.
- AI-native thinking. You understand LLMs, RAG, agents, and AI-powered software deeply enough to architect solutions, evaluate trade-offs, and build appropriate evaluation, observability, and guardrails into what you ship.
- Strong communication and executive presence. You can explain technical direction clearly to engineers, operators, business stakeholders, and executives.
- Ability to disagree well. You can push back on customers or internal teams when needed, using evidence and judgment while preserving trust and momentum.
- Bias toward action. You move quickly, make decisions with imperfect information, and treat shipped-and-adopted as the definition of done.
- 4+ years of software engineering, solutions engineering, forward-deployed engineering, or technical delivery experience, with a track record of shipping production software into customer environments.
- Strong hands-on coding ability in at least one modern programming language, such as Python, JavaScript/TypeScript, or C#.
- Experience working in large, unfamiliar codebases and complex technical environments.
- Demonstrated experience integrating software with enterprise systems, including APIs, data pipelines, authentication/SSO, and cloud platforms.
- Direct customer-facing experience across discovery, requirements gathering, solution design, and delivery with technical and business stakeholders.
- Bachelor’s degree in Computer Science, Engineering, a related field, or equivalent practical experience.
- Willingness to travel to customer sites, typically 20–40%, depending on the engagement.
Skills
- LLMs
- RAG
- Agents
- Python
- JavaScript/TypeScript
- C#
- APIs
- Data pipelines
- Authentication/SSO
- Cloud platforms
- AI/ML
- Prompt engineering
- Agentic orchestration
- Model evaluation
- Output quality controls
- Enterprise SaaS platforms
- Cloud-based systems
- ERP
- Manufacturing
- Distribution
- Retail
- Supply chain
- ETL processes
- Enterprise data integration patterns
Location
- On-site
- Virtual
Work Type
- Hybrid
Experience Level
- 4+ years of software engineering, solutions engineering, forward-deployed engineering, or technical delivery experience
Education Level
- Bachelor’s degree in Computer Science, Engineering, a related field, or equivalent practical experience.
Salary/Compensations
- $94,000 - $151,000 USD
Benefits
- Comprehensive health and wellness benefits
- Opportunities for mentorship, continuing education, and focused career goal setting
- Free LinkedIn Learning licenses
- Mentoring Program
- Inclusive, global workplace
- Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect.
- Comprehensive support for international relocations and permanent residency processes.
About the Company
- At Epicor, we’re truly a team. Join 5,000 talented professionals in creating a world of better business through data, AI, and cognitive ERP. We help businesses stay future-ready by connecting people, processes, and technology.
- We’re Proactive, Proud, Partners.
- Whatever your career journey, we’ll help you find the right path. Through our training courses, mentorship, and continuous support, you’ll get everything you need to thrive. At Epicor, your success is our success.
- And that success really matters, because we’re the essential partners for the world’s most essential businesses—the hardworking companies who make, move, and sell the things the world needs.
Equal Opportunity
- Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you—that’s who we’re interested in. If you have interest in this or any role- but your experience doesn’t match every qualification of the job description, that’s okay- consider applying regardless.
- We are an equal-opportunity employer.