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About the Role

Oversee restaurant shift operations, ensuring high standards in people, product, cleanliness, and customer service.

Responsibilities

• Oversee the activities of restaurant staff.
• Expedite customers' orders as needed.
• Maintain a clean, well-run restaurant.
• Exercise effective management skills and take necessary disciplinary actions.
• Achieve exceptional customer service and ensure a pleasant customer experience.
• Manage restaurant shift operations.
• Oversee hourly employees, facilities, and equipment.
• Ensure high standards around people, product, cleanliness, and exceptional customer service are consistently met.
• Lead by example in demonstrating and reinforcing positive customer service behaviors.
• Respond to customer service complaints, resolving problems, and turning negative situations into positive ones.
• Assist in scheduling staff breaks and tasks.
• Be flexible on the floor to troubleshoot and address any issues as needed.
• Pre-screen and interview employees.
• Support the restaurant's training program.
• Supervise the performance of hourly employees during shift.
• Ensure alignment with company policies and take corrective action when necessary.
• Stay updated on health and safety regulations and employment legislation.
• Provide ongoing performance feedback to management about any issues with operations.
• Ensure proper merchandising of products.
• Promote the principles of REV standards.
• Evaluate and focus on areas requiring greater performance from employees.
• Maintain a productive and safe work environment.
• Follow all company operating, food safety, security, health and safety, and employment standards.
• Monitor food flow and equipment maintenance.
• Stay informed of new information through available resources.
• Monitor and promptly respond to company email messages.

Requirements

• High school diploma or GED (must be at least 18 years of age).
• Minimum of 3 months previous food service management experience.
• ServSafe Manager Certified.
• Strong problem-solving, organization, and time management skills.
• Excellent knowledge of Tim Hortons products and procedures.
• Action and results-oriented mindset.
• Strong interpersonal skills, including motivating, delegation, conflict management, respect for others, and active listening.
• Excellent communication skills (written, verbal, composure).
• Ability to stand for prolonged periods of time.
• Ability to stoop, bend, kneel, crouch, reach, and twist.
• Ability to lift, carry, push, and/or pull light to moderate amounts of weight from <5 – 50 lbs.
• Ability to operate office equipment and cash register system requiring repetitive hand movement and fine coordination including use of a computer keyboard and electronic devices.
• Occasional exposure to cold/freezing below temperatures and high heat temperatures.
• Ability to verbally communicate to exchange information.
• See in the normal visual range with or without correction.
• Hear in the normal audio range with or without correction.
• Ability to use and wear a headset for long periods of time to take and process customer orders.
• Regular and predictable attendance is an essential function of this job.

Skills

• Problem-solving
• Organization
• Time management
• Interpersonal skills
• Motivating
• Delegation
• Conflict management
• Respect for others
• Active listening
• Communication skills (written, verbal, composure)

Location

• Williamsville, NY

Work Type

• Full-time
• Part-time

Experience Level

• Minimum of 3 months previous food service management experience

Education Level

• High school diploma or GED

About the Company

• Clark Holdings Inc. operates franchise owned Tim Hortons restaurants.

Equal Opportunity

• Clark Holdings Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
• This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.