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About the Role

The Global Programme & Project Management Director will lead the successful delivery of client campaigns across content products, globally. This role ensures all commercial campaigns are delivered to the highest standards, growing client relationships through exceptional delivery and client experience. The Director is accountable for delivery throughout the client lifecycle, from pre-sale and contract, through to execution, reporting, and renewal.

Responsibilities

Define and implement a new Programme & Project Management Model, integrating two different PM teams and architecting their collaboration with content teams.
Lead the global Programme & Project Management function responsible for the end-to-end delivery of all client campaigns.
Oversee a team of PMs responsible for delivering across multiple products, platforms, markets, and client sectors.
Ensure delivery excellence across every stage of the client lifecycle, working closely with Client Solutions, Sales, and content delivery teams.
Act as the senior escalation point for client campaigns, ensuring timely and on-budget delivery.
Manage complex client dynamics, aligning key stakeholders and client expectations.
Ensure all client campaigns are delivered to the highest standards, strengthening client relationships and supporting future revenue growth.
Monitor and improve client satisfaction metrics, identifying opportunities to enhance service delivery and operational effectiveness.
Manage client expectations and scope-creep, balancing client desires with team capacity, budgets, and timelines.
Serve as the primary coordination point across all functions involved in client programme delivery.
Facilitate effective decision-making and issue resolution across complex programmes.
Identify opportunities to improve workflows, resource utilization, automation, and operational effectiveness.
Ensure optimal use of Monday.com for timelines, client contacts, and delivery team alignment.
Ensure reporting and performance measures provide visibility of programme delivery and business outcomes.
Ensure programmes are delivered in a financially disciplined and commercially sustainable manner.
Partner with Finance and Commercial leadership to support forecasting, planning, and business performance management.
Lead, develop, and inspire a high-performing global team.
Foster a culture of accountability, collaboration, innovation, and continuous improvement.
Coach and mentor team members to support professional growth.
Promote knowledge sharing and best-practice adoption across regions and functions.

Requirements

Significant leadership experience within Programme and Project Management or related disciplines, for content products.
Experience operating within media, publishing, advertising, marketing services, agency, events, consulting, or similarly client-focused environments.
Strong commercial acumen with experience managing delivery against revenue, profitability, and client retention objectives.
Hands-on experience of managing projects and programmes, as well as leading PM teams.
Demonstrated success in implementing programme management frameworks, operational processes, and governance models.
Exceptional stakeholder management and influencing skills.

Work Type

50% hybrid working model (averaging two to three days onsite)
Flexible working pattern requests considered

Experience Level

Leadership experience

Benefits

Generous annual leave
Medical cover
Inclusive parental leave packages
Subsidised gym memberships
Opportunities to give back to the community

About the Company

The Financial Times is a leading global news organisation, recognised for its authority, integrity, and accuracy, with a mission to deliver quality information and services worldwide.
At the FT, curiosity thrives and ambitious thinking is rewarded.
The FT offers opportunities to reach millions, create work that matters, and deliver impartial journalism.
The company fosters a warm, collaborative culture with a diverse community of experts supporting growth, career aspirations, and wellbeing.
The FT provides opportunities that challenge and inspire, with no fixed career path, allowing employees to discover new skills and forge a career that can take them anywhere.

Equal Opportunity

We believe in the power of unique perspectives and want all voices in our organisation to be heard, respected and valued.
A supportive workplace is one where employees feel they can be themselves and operate to their full potential.
We are committed to removing barriers for everyone, with a focus on addressing those faced by underrepresented groups.
We are a disability confident employer and Valuable 500 signatory.
Please let us know if you require any reasonable adjustments/personalisation as part of the application process or to enable you to attend an interview.