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About the Role

Seeking a patient-focused Patient Services Representative for a Medical Oncology, Hematology clinic in Jamestown, NY. Roswell Park Care Network is a leader in oncology and specialty care, supporting community physician practices across New York State with a commitment to exceptional patient care and innovative treatments.

Responsibilities

• Serve as the first point of contact for patients, providing customer service and administrative support.
• Coordinate communication between patients and healthcare staff.
• Welcome patients and visitors.
• Answer routine inquiries.
• Screen and direct calls.
• Schedule appointments.
• Maintain patient records.
• Verify insurance eligibility and benefits.
• Collect copays and outstanding patient balances.
• Assist patients with portal enrollment.
• Perform general clerical and administrative functions.
• Greet and welcome patients and visitors in person and over the phone.
• Announce patients and visitors with sensitivity.
• Interact respectfully and cooperatively with coworkers.
• Assist nurses, physicians, and other staff with administrative support.
• Respond accurately and efficiently to tasks from providers and staff.
• Open and close the patient waiting room.
• Adhere to office policies, procedures, and regulations.
• Register patients using EMR.
• Coordinate and prepare patient appointments and itineraries.
• Check insurance eligibility and verification for every patient.
• Collect and scan insurance and other required documents.
• Check reports for coverage and proper co-pay collection.
• Confirm insurance eligibility and verification prior to scheduling new patient appointments.
• Perform new patient intake including entry into EMR.
• Verify and update patient demographic and insurance details at each visit.
• Collect and copy/scan identification and insurance cards.
• Scan relevant patient information into the EMR.
• Enter data from source documents into the computer.
• Retrieve patient records, test results, and/or charts from outside sources.
• Prepare paperwork and patient records.
• Collect co-pays and past due balances, process payments, and issue receipts.
• Handle insurance inquiries.
• Optimize provider schedules by efficiently scheduling and confirming appointments.
• Answer phones, take messages, and make appointments.
• Reschedule cancellations.
• Monitor voicemails and return calls.
• Answer patient inquiries and provide general information.
• Help patients complete medical forms and guide them on next steps.
• Ensure patient privacy and confidentiality following HIPAA regulations.
• Invite patients to join the patient portal with proper paperwork and education.
• Manage patient check-out.
• Act as a liaison between patients and healthcare providers.
• Maintain office inventory and equipment, including ordering supplies.
• Maintain cleanliness and organization of the reception area.
• Create and mail patient letters.
• Provide assistance to patients and family members.
• Backup for Medical Records.
• Duplicate and distribute photocopies.
• Assist in training other staff members.
• Assist other departments with administrative duties.
• Prepare written documentation for required records, reports, and statistics.
• Update HealtheLink.
• Enhance professional growth and development.
• Perform other related duties as assigned or requested.

Requirements

• High School diploma or G.E.D. and the equivalent of one (1) year of full-time clinical or administrative health care experience.
• One (1) year customer service experience in an office, preferably with patients.
• Experience working in Windows and with MS Office software.

Skills

• Customer service
• Administrative support
• EMR
• MS Office software
• Windows

Location

• Jamestown, NY

Work Type

• Full-time

Experience Level

• 1 year

Education Level

• High School diploma or G.E.D.
• Medical office assistant education program preferred

Benefits

• Monday-Friday schedule
• Medical, dental, and vision coverage
• Employer funded Health Reimbursement Account (HRA)
• 401(k) with company match
• Generous vacation and sick time
• Company-paid life insurance
• 11 paid Holidays

About the Company

• Roswell Park Care Network is a recognized leader in oncology and specialty care, supporting community physician practices across New York State.
• We are committed to delivering exceptional patient care while advancing innovative treatment options in a collaborative and patient-focused environment.