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About the Role

This is a rare opportunity for a strategic and commercially minded marketing leader to drive integrated communications, brand positioning, and demand generation across two unique luxury destinations. The Senior Director of Public Relations & Marketing will provide strategic leadership for all Public Relations, Marketing, Communications, Content, Social Media, Partnerships, and Brand activity across both properties. As a key member of the Commercial and Senior Leadership teams, you will be responsible for developing and executing integrated strategies that enhance brand awareness, strengthen reputation, drive demand, and contribute to commercial performance across rooms, restaurants and bars, spa and wellness, meetings and events, and destination experiences.

Responsibilities

Develop and lead the integrated Public Relations and Marketing strategy for both properties, ensuring alignment with business priorities and revenue objectives
Drive awareness, consideration, and demand through impactful campaigns across paid, owned, and earned media channels
Partner closely with Sales, Revenue, Operations, and Food and Beverage leaders to identify opportunities and deliver commercially focused initiatives
Oversee digital marketing, content strategy, social media, website performance, email marketing, and brand storytelling
Build and maintain influential relationships with media, journalists, content creators, luxury partners, and industry stakeholders
Develop strategic partnerships, collaborations, and activations that strengthen brand relevance and drive engagement
Lead brand positioning and creative direction across all guest facing communications and campaigns
Oversee photography, videography, creative production, and content creation across both properties
Manage agency partners and specialist suppliers, ensuring excellent execution, value, and return on investment
Support reputation management and lead communication strategies during issues or crisis situations when required
Develop, coach, and inspire a talented multi property team, creating a culture of creativity, accountability, and continuous improvement
Manage budgets, forecasting, and performance reporting while demonstrating clear commercial impact

Requirements

Significant leadership experience within Public Relations, Marketing, Communications, or Brand Management
Experience developing and delivering integrated marketing strategies for luxury, hospitality, travel, lifestyle, or premium consumer brands
Strong understanding of paid, owned, and earned media disciplines
Demonstrated success leading high performing teams and managing senior stakeholders
Excellent commercial awareness with the ability to connect marketing activity to business performance
Strong media relations experience and established industry networks
Outstanding communication, presentation, and relationship building skills
Experience managing agencies, external partners, and creative suppliers
Strategic mindset combined with a hands on and collaborative approach

Skills

Public Relations
Marketing
Communications
Content Strategy
Social Media
Partnerships
Brand Management
Digital Marketing
Website Performance
Email Marketing
Brand Storytelling
Media Relations
Stakeholder Management
Budget Management
Forecasting
Performance Reporting

Location

London, UK
Hampshire, UK

Work Type

Full-time
Hybrid

Experience Level

Senior leadership

Salary/Compensations

Highly competitive remuneration package
Annual bonus opportunity

Benefits

Excellent training and leadership development opportunities
Strong internal progression opportunities across the Four Seasons global portfolio
Holiday entitlement increasing with service
Company Sick Pay
Life insurance while on duty
Up to 20 complimentary nights at Four Seasons Hotels and Resorts worldwide, increasing with service, as well as heavily discounted rates at all properties
50% discount across UK Four Seasons food and beverage outlets from day one for up to four guests
Complimentary meals while on duty
Access to Wellhub for fitness, mindfulness, therapy, nutrition, and sleep support
Private healthcare support options
Enhanced maternity and paternity pay
Season Ticket Loan and Cycle to Work scheme
Access to Stream for greater pay flexibility and discounts
Employee recognition programmes including monthly awards and events
Annual themed team events plus regular social, charitable, and sporting activities

About the Company

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
Surrounded by the capital’s greenery and most coveted shopping streets, Four Seasons Hotel London at Park Lane seamlessly balances award-winning design with the city’s high notes. Take in views of Hyde Park from sun-drenched rooms and our rooftop spa, enjoy a leisurely meal on our one-of-a-kind al fresco terrace, then stroll to explore London’s famous sights.