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About the Role
This role assists in ensuring guest rooms, public areas, and back-of-house spaces are maintained to the highest standards of cleanliness, safety, and service while providing leadership and support to the housekeeping team.
Responsibilities
- Assist in overseeing the daily operations of the Housekeeping Department, including room attendants, housepersons, inspectors, and laundry staff.
- Partner with the Executive Housekeeper to develop schedules, assign workloads, and ensure staffing levels meet operational needs.
- Conduct inspections of guest rooms, public areas, and back-of-house spaces to ensure compliance with brand standards and guest expectations.
- Train, coach, motivate, and develop housekeeping associates while promoting a positive and productive work environment.
- Assist with performance management, including evaluations, coaching, corrective action recommendations, and recognition programs.
- Monitor inventory levels of linens, guest supplies, uniforms, and cleaning chemicals and assist with ordering and cost-control initiatives.
- Ensure compliance with all safety, sanitation, OSHA, and loss prevention policies and procedures.
- Address guest concerns and service recovery opportunities promptly and professionally.
- Support department budgeting goals by maintaining productivity standards and controlling labor and supply expenses.
- Perform any other job-related duties as assigned.
Requirements
- Strong leadership presence.
- Exceptional organizational skills.
- Passion for delivering outstanding guest experiences.
- Effective communication with guests and team members.
- Ability to lead by example and foster a culture of accountability, teamwork, and excellence.
- Comfortable coaching and developing associates.
- Ability to manage multiple priorities simultaneously.
- Ability to make sound decisions in a fast-paced hospitality environment.
- Solid understanding of housekeeping operations, cleaning procedures, chemical handling, and hotel service standards.
- Adaptable and solution-oriented.
- Committed to maintaining a safe, clean, and welcoming environment for both guests and associates.
Skills
- Housekeeping operations
- Cleaning procedures
- Chemical handling
- Hotel service standards
- Leadership
- Organization
- Communication
- Coaching
- Teamwork
- Problem-solving
Location
- Syracuse
Work Type
- Full-time
Experience Level
- Experienced
Benefits
- Highly competitive wages
- Exceptional benefit plan for eligible associates and their family members
- 401(k) matching program for eligible associates
- Flexible scheduling
- Discounts at Crescent-managed properties throughout North America for you and your family members
- Additional hotel discounts through Marriott International brand hotels
- Free Parking
- Free Meal during your shift
- Quarterly employee appreciation events
About the Company
- Crescent Hotels & Resorts strives to create a great place to work where associates at all levels of our organization are respected for their differences, just like the guests and owners we serve.
- Dedicated to creating an environment that facilitates open and honest conversations about race, equity, diversity, and inclusion.
- Examines own beliefs and behaviors to create meaningful change through training, recruiting, and promoting diverse talent to strengthen culture.