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About the Role

Inspect guest rooms and public areas to ensure quality standards, manage room status, and coordinate with various departments. Assist in managing daily activities and resolve issues with discrepant rooms. Prepare and communicate room assignments and ensure smooth shift transitions.

Responsibilities

• Inspect guest rooms, public areas, and pool after cleaning to ensure quality standards.
• Run sold room reports, verify room status, and determine discrepant rooms.
• Prioritize room cleaning and update the status of departing guest rooms.
• Assist Housekeeping management in managing daily activities.
• Act as a liaison to coordinate efforts between Housekeeping, Engineering, Front Office, and Laundry.
• Document and resolve issues with discrepant rooms with the Front Desk.
• Prepare, distribute, and communicate changes in room assignments.
• Communicate issues to the next shift.
• Complete required paperwork.
• Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating, and coaching employees.
• Follow all company and safety and security policies and procedures.
• Report any maintenance problems, safety hazards, accidents, or injuries.
• Complete safety training and certifications.
• Ensure uniform and personal appearance are clean and professional.
• Maintain confidentiality of proprietary information.
• Protect company assets.
• Welcome and acknowledge all guests according to company standards.
• Anticipate and address guests’ service needs.
• Assist individuals with disabilities.
• Thank guests with genuine appreciation.
• Speak with others using clear and professional language.
• Develop and maintain positive working relationships with others.
• Listen and respond appropriately to the concerns of other employees.
• Ensure adherence to quality expectations and standards.
• Move, lift, carry, and place objects weighing less than or equal to 55 pounds without assistance and in excess of 55 pounds with assistance.
• Push and pull a loaded housekeeping cart and other work-related machinery over sloping and uneven surfaces.
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
• Stand, sit, kneel, or walk for an extended period across an entire work shift.
• Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
• Enter and locate work-related information using computers and/or point of sale systems.
• Read and visually verify information in a variety of formats.
• Perform other reasonable job duties as requested by Supervisors.

Requirements

• High school diploma or G.E.D. equivalent.
• At least 1 year of related work experience.
• At least 1 year of supervisory experience.

Skills

• Quality standards inspection
• Room status management
• Interdepartmental coordination
• Issue documentation and resolution
• Assignment preparation and communication
• Shift transition communication
• Paperwork completion
• Hiring
• Training
• Scheduling
• Performance evaluation
• Counseling
• Disciplinary actions
• Motivation
• Coaching
• Adherence to company policies
• Adherence to safety and security procedures
• Maintenance problem reporting
• Safety hazard reporting
• Accident/injury reporting
• Safety training and certification
• Maintaining professional appearance
• Confidentiality
• Asset protection
• Guest service standards
• Problem-solving
• Communication
• Teamwork
• Quality assurance
• Physical stamina
• Manual dexterity
• Computer proficiency
• Point of sale system operation
• Information verification

Location

• Toronto

Work Type

• Full-time

Experience Level

• 1 year of related work experience
• 1 year of supervisory experience

Education Level

• High school diploma or G.E.D. equivalent

About the Company

• At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity.
• We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.
• Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.
• At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves.
• To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life.
• We want our associates to embrace their own well-being practices both on and off property.
• You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous.
• Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Equal Opportunity

• Marriott International is a dedicated equal opportunity employer, welcoming all and providing access to opportunity.
• We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
• The Westin Harbour Castle Toronto takes seriously its obligations under provincial human rights and accessibility legislation.
• We are happy to provide accommodations to job applicants needing assistance.
• If you require an accommodation in relation to this job posting, our online application or an interview, please call 905-366-5227 or email CanadaApplicationAccommodation@marriott.com and a member of our Human Resources team will respond to your request.
• Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process.