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About the Role
Langan is seeking a CAD Support Specialist to join its collaborative Design Technologies Team. This individual will serve a key function in providing level-one technical support in AutoCAD, Civil 3D and other engineering technologies, with the opportunity to work with top industry leadership in a continuous learning environment.
Responsibilities
- Provide frontline, first-level technical support for AutoCAD, Civil 3D, and related engineering technologies, focusing on customer service and responsiveness.
- Be readily available by phone, messaging service, and email to answer technical software questions, troubleshoot software issues, and guide end-users to practical solutions.
- Assist in the development and maintenance of training materials, including presentations and e-learning content.
- Work closely with Design Technology professionals to guide others and promote the use of various engineering technologies Firm-wide.
- Document answers to common technical support questions and solutions to recurring issues.
- Update and maintain the contents of the CAD Helpdesk Wiki and other online resources.
- Remain current with technological advances in the industry and identify technologies that may be of interest to the Firm.
- Identify interesting projects, perform necessary research, and present findings to the Design Technologies team.
- Perform other duties as requested.
Requirements
- Associate degree in Computer Aided Drafting, Engineering Technology or similar.
- 3+ years of related experience.
- Expert in AutoCAD drafting and drawing production.
- Demonstrated ability to troubleshoot software issues.
- Willingness to learn new technologies and related software such as Civil 3D, Revit, Navisworks, etc.
- Excellent written and verbal communication skills.
- Strong attention to detail with excellent analytical, multitasking, and judgment capabilities.
- Ability to effectively work independently and in a team environment.
- Ability to travel between Langan’s offices with a valid driver’s license in good standing.
Skills
- AutoCAD
- Civil 3D
- Revit
- Navisworks
Location
- US
Work Type
- Full-time
Experience Level
- 3+ years
Education Level
- Associate degree
Salary/Compensations
- $28—$39 USD
Benefits
- Company paid medical, dental, and vision coverage
- Life insurance
- Short- and long-term disability insurance
- Paid pregnancy disability leave
- 401(k)/Roth with company match
- Paid time off
- Parental leave
- Military leave
- Employee referral bonuses
- Professional license bonuses
- Educational reimbursement
- Employee resource groups
- Flexible work schedules
- Extensive training
- Wellness programs
- Buddy and mentoring programs
About the Company
- Langan provides expert land development engineering and environmental consulting services for major developers, renewable energy producers, energy companies, corporations, healthcare systems, colleges/universities, and large infrastructure programs throughout the U.S. and around the world.
- Employees collaborate seamlessly among 50+ offices and gain valuable hands-on experience that fosters career growth.
- Langan culture is entrepreneurial from advancing innovative technical solutions, to participating in robust training and knowledge sharing, to making progressive change within the communities we live and work.
- Consistently ranked among the top ten “Best Firms to Work For” and Engineering News-Record’s top 50 firms worldwide, Langan attracts and retains the best talent in the industry.
- Employees thrive at Langan, a firm that fosters an inclusive and supportive work environment for all; prioritizes wellbeing, health, and safety; encourages volunteerism and philanthropy; offers workplace flexibility, along with carbon-neutral office spaces; and empowers individuals to contribute their skills and knowledge to make impactful contributions.
Equal Opportunity
- Langan is committed to providing equal employment opportunities to all qualified applicants and employees, including individuals with disabilities and protected veterans.
- We believe that an inclusive workplace is essential for the well-being and success of our employees.