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About the Role

The Quality Assurance Coordinator will organize and play a key role in Quality Assurance activities and the maintenance of archival records around testing programs, audit plans, research, and other activities. The scope of this position will include involvement in products produced by New Era business units Globally, including headwear, apparel, and accessories.

Responsibilities

• Coordinate execution of New Era Cap Global testing, ensuring SOPs are followed, product expectations are met, and duplicate testing is avoided.
• Ensure New Era Cap and customer-specific testing requirements are executed and communicated to appropriate parties within designated timeframes.
• Maintain quality record archives for testing, auditing, and quality KPIs.
• Coordinate activities to ensure all product materials meet New Era and governmental product safety standards required by the region in which the product is being sold.
• Develop knowledge of domestic and international compliance requirements and Restricted Substance Lists (RSL), and take appropriate actions to mitigate issues.
• Stay apprised of updates to new governmental product safety requirements impacting New Era products through organizational involvement and research.
• Review third-party final inspection reports for complete data accuracy and compliance with quality standards.
• Aggregate and analyze defect data from inspection reports to evaluate and track overall vendor performance and status.
• Validate and approve Children’s Product Certificates (CPC) and regulatory vendor documentation.
• Lead investigations for North American B2B return requests, managing vendor chargebacks when quality standards are missed.
• Support internal defect auditing processes and generate clear reports to drive quality improvement initiatives.
• Oversee quarterly testing programs with designated vendors for fabrics, trims, and components.
• Monitor emerging compliance requirements and trends, including regulatory and legislative developments, and develop strategies to respond to compliance risks.
• Provide training to internal teams and external suppliers on existing New Era policies and facilitate implementation of new policies related to product integrity.
• Act as a reference for internal partners and external suppliers/labs for all product performance and testing related issues.
• Facilitate timely resolution of quality issues by working closely with Business Units, Global Sourcing, and Suppliers.
• Keep all sensitive matters confidential.
• Perform other duties as assigned.

Requirements

• Proficient in Microsoft Office - Word, Excel, PowerPoint, etc.
• Demonstrated knowledge of quality processes – preferably in apparel/textiles
• Working knowledge of Quality Management – apparel specific
• Solid knowledge of product testing and governmental product safety standards
• Ability to identify and implement Quality system enhancements
• Ability to employ analytical and critical thinking
• Knowledge of operational methods and procedures development
• Strong reporting and communication skills
• Ability to work in a fast-paced environment
• Enthusiastic, proactive, and positive attitude, with a sense of urgency
• Flexible communication style when interacting with different organizational levels
• Ability to multitask and deal with stress effectively
• Interest in growth regarding knowledge in quality systems, best practices, etc. through seminars, and continuing education

Skills

• Microsoft Office
• Quality Processes
• Apparel Quality Management
• Product Testing
• Governmental Product Safety Standards
• Quality System Enhancements
• Analytical Thinking
• Critical Thinking
• Operational Methods and Procedures Development
• Reporting
• Communication
• Multitasking

Location

• Buffalo, NY

Work Type

• On-site
• Full-time

Experience Level

• 1-3 years professional experience

Education Level

• Bachelor’s degree in apparel related technical or business preferred; additional experience in lieu of degree will be considered

Salary/Compensations

• $50,000 - $60,000

Benefits

• Bonus
• Generous PTO policy
• World-class benefits designed to promote health, financial stability, and personal growth
• Paid parking
• Exclusive discounts on apparel and headwear
• Professional development opportunities

About the Company

• New Era Cap, LLC. is an international lifestyle brand headquartered in Buffalo, NY with an authentic sports heritage that dates back over 100 years.
• Best known for being the official on-field cap for MLB, official sideline cap for NFL, and official on-court cap for NBA.
• The brand is worn as a symbol of self-expression by athletes, artists and some of the most interesting people around the globe.
• New Era Cap encourages people to truly express their personal style and individuality through its products.
• Since 1920, this family-owned business has hired employees who are masters of their craft.
• We are innovators, architects of culture, experts, and forward thinkers.
• We demand excellence because we pride ourselves on the quality of our products and the authenticity of our brand.
• HQ offers an inviting atmosphere, complete with an on-site café, fitness center, and Flagship store.

Equal Opportunity

• Our casual work environment celebrates individuality and encourages employees to showcase their personal style.