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About the Role

Spectrum Health & Human Services partners with individuals to support their recovery from behavioral, emotional, mental health, and substance-related disorders by providing meaningful opportunities for hope, empowerment, and support to achieve self-defined quality of life improvements.

Responsibilities

• Provide clinical support services to Nursing Services.
• Demonstrate agency core values in daily activities.
• Work effectively with individuals from diverse cultural and ethnic backgrounds.
• Effectively use technology and appropriate support.
• Provide compassionate patient support and care during office visits.
• Coordinate daily office activities, greet individuals, and check them in for appointments.
• Gather data, document information in EMR, and report concerns to nursing leadership.
• Obtain and record vital signs.
• Draw blood as needed, when fully trained.
• Assist with managing medline calls and obtain necessary information for nursing staff.
• Maintain contact with individuals to ensure medline request outcomes are completed.
• Maintain a central reference point for medline issues for updates/status changes.
• Obtain prior authorizations.
• Obtain PMP documentation for medication review.
• Look up HealtheLink documents as requested.
• Perform clinical activities as assigned.
• Perform data/spreadsheet tasks, faxing, scanning, etc., for information flow.
• Run reports as requested by Nursing leadership.

Requirements

• Strong commitment to the right and ability of each person with a severe and persistent mental illness to live in normal community residences; work and have access to helpful adequate, competent, and continuous supports and services.
• Possess skills and competence to establish supportive trusting relationships with persons with severe and persistent mental illness.
• Respect for individuals' rights and personal preference in treatment are essential.
• Work effectively on multiple tasks concurrently.
• Present a strong professional image.
• Exercise exceptionally good judgment.
• Possess excellent oral and written communication skills in English.
• Must possess a valid Driver’s License with a satisfactory driving record.
• Possess a personal vehicle for job requirements.

Skills

• Exceptional interpersonal skills
• Exceptional judgment
• Exceptional decision-making skills
• Proficient in computer software such as MS Word, Excel, Outlook, etc.

Location

• 1298 Main Street, Buffalo

Work Type

• Full-time

Experience Level

• 1 year preferred

Education Level

• High School Diploma or GED

Salary/Compensations

• $17.46/hr - $22.26/hr

About the Company

• Spectrum Health & Human Services respectfully partners with adults, children, and families as they recover from behavioral, emotional, mental health and/or substance related disorders by offering individualized and meaningful opportunities of hope, empowerment, and support to achieve self-defined improvements in their quality of life.