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About the Role

Reporting to the Director of Member Engagement, you'll take end-to-end ownership of the programme plan across five working groups spanning CRM, data, product, and go-to-market teams. This is a six-month fixed-term contract for someone comfortable building structure in ambiguous environments, working in close partnership with a Technical Programme Lead and contributing actively to BLC's wider Programme Management community.

Responsibilities

Own and drive the end-to-end programme plan across the Member Engagement pillar, developing planning frameworks, governance structures, and operating rhythms.
Translate strategy into structured, executable plans across CRM, data, personalisation, loyalty, and go-to-market teams.
Partner with the Technical Programme Lead on integrated planning and dependency management.
Coordinate proactively across working groups and functions, resolving blockers and fostering a collective delivery mindset.
Anticipate risks and delivery gaps, developing robust mitigation approaches.
Establish and maintain a strong operating cadence, including planning cycles, progress tracking, and reporting.
Partner with senior leaders to stress-test and refine strategic priorities.
Build a measurement framework that connects programme outputs to member outcomes.
Develop and apply AI-enabled approaches to programme management, structuring plans, automating reporting and tracking, and identifying opportunities to reduce coordination overhead.

Requirements

Significant experience leading cross-functional programmes end-to-end in product-led, digital environments.
Track record of turning ambiguous strategy into clear, structured delivery frameworks with measurable outcomes.
Background of building decision-making frameworks, governance structures, and operating cadences from scratch.
Solid experience working alongside CRM, product, and data teams in an Agile environment.
Practical understanding of how digital delivery works at sprint level.
Experience partnering with technical leads on integrated planning.
Confidence managing cross-functional dependencies across business and engineering delivery.
Strong prioritisation skills anchored in outcomes.
Ability to challenge direction, hold teams to account, and influence senior stakeholders without direct authority.
Collaborative approach that goes beyond coordination, championing shared ownership and collective ways of working.

Skills

AI tools
Programme management

Location

Leicestershire
London, Holborn

Work Type

Hybrid working
Fixed-term contract

Experience Level

6-month fixed-term contract

Benefits

25 days annual leave plus public holidays
Additional day off for your birthday
A Moments that Matter day
Buy and sell holiday scheme of up to 5 days
A volunteering/fundraising day
Annual company bonus scheme
Your own Blue Light Card and exclusive access to thousands of discounts
Personal growth fund of £450 per year
Private Medical Insurance that includes cover for pre-existing conditions
Auto-enrolment pension scheme via salary sacrifice
Enhanced Maternity, Partner, Adoption and Shared Parental Leave
Healthcare cash-back plan
Colleague Assistance Programme
Flexible hours
EV charging and free parking onsite at HQ
Relaxed dress code
Modern office space
On-site gym including free HIIT and stretch classes at HQ

About the Company

Our mission is simple: make heroes happy. Our members are real-life heroes who keep us all safe, cared for, and thriving.
We don't just follow the usual path - we look for smarter, bolder ways to deliver real impact. We take ownership, move fast, and work shoulder to shoulder to build something special.

Equal Opportunity

Blue Light Card is an equal opportunities employer.
We're committed to building a diverse and inclusive team where different perspectives and experiences help us grow, innovate, and better reflect the communities we serve.
We make recruiting decisions based on your experience and skills.
In the event of a high number of applications, we’ll prioritise candidates who meet both the essential and desirable criteria for the role.