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About the Role
Dover Street Market is seeking experienced Sales professionals to create and retain client relationships, both in-store and internationally. The role involves providing exceptional customer service to meet and exceed financial targets.
Responsibilities
- Ensure the highest levels of customer service.
- Drive sales through direct engagement and personalized styling.
- Meet monthly and seasonal sales targets.
- Maintain and update the DSM Database with customer information.
- Prepare end-of-day sales reports and plan for the next day.
- Stay current with fashion trends and advise customers on stock availability.
- Manage a Customer Book of key clients and VIPs.
- Act as a Brand Ambassador, taking ownership of specific brands.
- Take accountability for your designated sales zone.
- Maintain stock levels and organization in stock rooms.
- Conduct regular stock checks.
- Process bi-weekly stock deliveries.
Requirements
- Proven retail sales experience in a high-end/luxury environment for at least 2 years.
- Specific understanding of the Comme des Garcons Fashion House, its aesthetic, consumers, and sub-brands.
- Specific understanding of all DSM collections and stock availability.
- Maintain a client book of potential new business for DSM.
- Attendance at relevant trainings is beneficial.
- Language skills are beneficial.
- Knowledge of Retail Pro is advantageous.
Skills
- Retail sales
- Customer service
- Clienteling
- Sales development
- Fashion knowledge
- Stock management
- Communication
- Organization
- Time management
- Teamwork
Location
- In store
- Internationally
Work Type
- Full-time
Experience Level
- Experienced
- At least 2 years
Benefits
- 20 days holiday plus Bank Holidays, increasing with service
- Clothing Allowance
- Up to 60% DSM Employee Discount
- 50% discount on Rose Bakery food and drink
- Access to RetailTrust Employee Assistance Programme
- 24/7 Access to VirtualGP service
- Cyclescheme
- Eyecare Vouchers
About the Company
- Dover Street Market is a globally renowned multi-brand retailer.
- We are committed to offering the very best customer service and meeting client needs.
Equal Opportunity
- We celebrate the diversity of our workforce, which makes us unique, creative, and connected.
- As an equal opportunity employer, we ensure fair treatment for all candidates and employees.
- We welcome people from all walks of life and strive to make everyone feel they belong.
- We regularly review our recruitment and onboarding processes to be as inclusive as possible.
- We respect everyone’s stories and celebrate our differences.