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About the Role

An ambitious and commercially driven Studio Manager is sought to take ownership of the performance, culture, and member experience of a leading boutique fitness studio in London. This is a hands-on leadership role for someone who thrives in a fast-paced studio environment and enjoys being at the heart of the member experience. You will drive studio growth, lead the Front of House team, oversee daily operations, and ensure an exceptional experience.

Responsibilities

• Take ownership of the overall commercial performance and growth of the studio.
• Own financial performance and class utilization.
• Respond to and follow up on inbound sales opportunities daily.
• Conduct proactive sales calls and manage corporate sales and bookings.
• Motivate the FOH team to actively sell in the studio and achieve sales targets.
• Ensure the team engages with prospective members during shifts.
• Monitor performance and identify opportunities to improve commercial results.
• Take ownership of the studio's class schedule and use member insight and performance data to improve the product and experience.
• Oversee and manage the class schedule end-to-end.
• Identify areas for improvement across classes, timetable, pricing, and member experience.
• Review trends across class formats, timings, instructor performance, audience fit, and demand.
• Build strong relationships with members to understand their wants, needs, and feedback.
• Use member insight to continuously improve the studio experience.
• Ensure disruptions to members are handled professionally and with care.
• Lead and inspire the Front of House team, setting the standard for studio operations.
• Create and manage the FOH rota, ensuring adequate cover.
• Source and arrange last-minute cover when required.
• Ensure the FOH team consistently operates to the highest standards.
• Communicate changes, updates, and key information clearly and timely.
• Keep the team feeling happy, supported, and motivated.
• Coach and motivate the FOH team to drive sales and deliver against targets.
• Manage FOH invoice processes and relevant studio administration.
• Handle employee issues and rota disputes professionally and fairly.
• Manage permanent class slot administration where required.
• Take ownership of the day-to-day operational running of the studio, ensuring it is safe, spotless, and fully operational.
• Ensure all equipment is in full working order.
• Report and resolve operational issues quickly, minimizing disruption.
• Ensure all Health & Safety checks are completed and logged.
• Maintain high standards of cleanliness, organization, and studio presentation.
• Fix and manage on-the-day issues swiftly and calmly.
• Ensure the studio is consistently operating to the required standards.
• Identify opportunities to create additional value for the studio and its member community.
• Drive additional value through workshops, events, and brand partnerships.
• Identify relevant opportunities to increase engagement and support studio growth.
• Ensure all partnerships align with the brand and member community.
• Set the tone for the studio by being a visible, proactive, and engaged leader each shift.
• Be a warm, visible, and welcoming presence in the studio.
• Lead by example in every interaction with members, instructors, and the team.
• Proactively engage with members and prospective members.
• Take ownership of issues and resolve them quickly and calmly.

Requirements

• Previous experience in a management or leadership position within boutique fitness, wellness, hospitality, or another customer-focused environment.
• Strong commercial awareness and experience working towards sales or revenue targets.
• Experience leading, motivating, and developing a customer-facing team.
• Excellent communication and relationship-building skills.
• A proactive, hands-on approach to studio operations and problem-solving.
• Strong organizational skills, with the ability to manage rotas, people, and day-to-day operational requirements.
• A genuine passion for creating exceptional member and customer experiences.
• Comfortable working in a hands-on, fast-paced studio environment.
• Previous experience within boutique fitness or a premium wellness environment.
• Experience with studio sales, memberships, and class utilization.
• Experience managing a fitness studio, gym, wellness space, or similar customer-facing venue.
• Experience with events, workshops, corporate bookings, or brand partnerships.
• A strong understanding of the boutique fitness market and what drives member engagement and retention.

Skills

• Commercial awareness
• People skills
• Leadership
• Sales
• Team motivation
• Operational management
• Customer relationship management
• Problem-solving
• Organizational skills
• Communication skills
• Relationship-building skills

Location

• Angel
• King's Cross

Work Type

• Full-time
• Onsite

Experience Level

• Management
• Leadership

Salary/Compensations

• £33,000–£35,000 per annum

About the Company

• A leading boutique fitness studio in London.