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About the Role
The Specialty Travel & Events Business Operations team addresses critical, emergent challenges across business, product, and operations. As a Senior Manager, you will scope, design, and lead high-impact initiatives to drive business growth, optimization, and stability. This role requires a first-principles thinker who can analyze complex business challenges, map interconnections, and design elegant solutions. You will critically evaluate business operations, use data to challenge assumptions, and drive strategic execution.
Responsibilities
- Own high-impact, 0-to-1 operational initiatives end-to-end.
- Investigate complex, ambiguous problems, develop rigorous work plans, define strategy, and drive execution.
- Identify operational bottlenecks and design scalable processes for seamless cross-functional team collaboration.
- Analyze raw business data to reveal patterns and translate findings into actionable recommendations for executive leadership.
- Anticipate roadblocks and align with leadership to balance strategic business goals with technical or financial constraints.
- Communicate progress clearly, manage executive alignment, and guide cross-functional teams through process changes.
- Anticipate technical bottlenecks, identify trade-offs, and keep teams aligned and moving forward.
Requirements
- 8+ years of experience in business operations or a highly strategic cross-functional operations role in a fast-paced environment.
- Strong comfort with data, highly proficient in Excel/Google Sheets.
- Comfortable using SQL (or eager to leverage it) to query databases, join tables, and extract insights.
- BA or BS degree (or equivalent practical experience).
- Ability to intuitively see how different parts of an organization, workflow, and technology stack interconnect.
- Design systems that hold complex, interdependent relationships in balance.
- Approach problems with intellectual humility and curiosity, challenging initial assumptions.
- Actively seek diverse perspectives to find the best solution.
- Energized by messy, fragmented data; able to ask the right questions, connect the dots, and find the narrative within a raw dataset.
- Move quickly and decisively, maintaining focus and keeping projects moving forward.
- Collaborative and growth-minded, thriving in challenging environments.
- Prior experience in business operations or strategic program management in a high-growth tech environment.
- Experience driving organizational change management alongside system or process rollouts.
Skills
- Excel/Google Sheets
- SQL
- Data Analysis
- Strategic Planning
- Process Design
- Change Management
- Cross-functional Collaboration
- Problem-Solving
- Systems Thinking
- Data Synthesis
- Executive Communication
Experience Level
- Senior Manager
- 8+ years
Education Level
- BA or BS degree (or equivalent practical experience)
Salary/Compensations
- $81,000—$180,000 USD