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About the Role
Captify, now part of Verve Group, is seeking a dynamic and client-focused Account Manager to act as the primary point of contact between clients/agencies and internal teams, ensuring seamless coordination and successful delivery of campaigns aligned with client objectives and KPIs. This role requires strong client relationship management, excellent organizational skills, and commercial awareness.
Responsibilities
- Build and maintain strong day-to-day relationships with clients with a key focus on retention
- Understand client campaign objectives, campaign goals and brand positioning
- Act as the primary point of contact for all campaign related communications such as campaign set ups, troubleshooting and identifying opportunities
- Support senior team members in delivering quarterly business reviews (QBRs) and strategic account reviews
- Manage client expectations and ensure high levels of satisfaction
- Own the end-to-end campaign lifecycle, including internal briefing, checking accurate trafficking and QA, support for trader optimisation, in-flight reporting, and post-campaign analysis.
- Coordinate campaign delivery across internal teams ensuring timelines, budgets, and objectives are met
- Monitor campaign performance and provide actionable insights through weekly reporting and PCAs
- Maintain accurate account documentation including briefs, status trackers, and campaign summaries
- Consistently identify opportunities for account growth and upselling services
- Act as the central point of contact between external clients and internal departments (Trading, Ad Ops, Creative, Insights, etc.)
- Help to identify internal platform gaps, challenges or client needs
- Ensure internal teams are aligned with client expectations and deliverables
Requirements
- 1-2+ years of experience in account management and/or client services, preferably within a media, advertising, or agency environment
- A good understanding of the digital advertising ecosystem, including media types and buys
- Experience supporting or managing omnichannel campaigns across digital channels (e.g. display, online video, and rich media formats)
- Excellent communication, presentation, and stakeholder management skills, with confidence in client-facing situations
- Strong organisational skills with the ability to manage multiple clients, deadlines, and internal stakeholders simultaneously
- Comfortable working in fast-paced, deadline-driven environments with competing priorities
- Proficiency in Microsoft Office and Google Workspace (especially Excel/Sheets and PowerPoint/Slides for reporting and presentations)
- Experience using programmatic platforms (DSPs/SSPs) for campaign delivery and reporting
- Experience using CRM and reporting tools such as Salesforce
- Experience using data visualisation platforms like Tableau (or similar)
- Ability to interpret campaign performance data and translate it into clear, insight-led recommendations and client-ready presentations (PCA decks)
Skills
- Client Relationship Management
- Campaign Management
- Internal Collaboration
- Programmatic Platforms (DSPs/SSPs)
- CRM and Reporting Tools (Salesforce)
- Data Visualisation Platforms (Tableau)
- Microsoft Office
- Google Workspace
- Excel/Sheets
- PowerPoint/Slides
Location
- London, UK
Work Type
- Hybrid
Experience Level
- 1-2+ years
Benefits
- Bupa HealthCare Plan
- Aviva Corporate Pension Scheme (Verve contributing 5%)
- Personalized Benefits Platform (£50/month budget)
- 25 paid vacation days + 3 Wellness days
- Annual training budget
- Internal webinars
About the Company
- Captify, now part of Verve Group, is the leading Search Intelligence Platform for the open web and the largest independent holder of first-party search data outside of Google, connecting the real-time searches from over 2 billion devices globally.
- Its Search Intelligence technology powers omnichannel programmatic advertising and real-time insights for the world’s biggest brands, such as Disney, Unilever, eBay, Mercedes-Benz, Microsoft, Nestlé, GSK, Uber, Mars, P&G, Sony and Toyota—without reliance on third-party cookies.
- Captify brings brands more customers, publishers greater yield and consumers the most relevant digital experiences.
Equal Opportunity
- Verve provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.