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About the Role

Borough Kitchen is looking for an outgoing and friendly full-time Sales Associate with a genuine passion for food and cooking to join our store. The ideal candidate will enjoy sharing their knowledge and delivering second-to-none advice and customer service.

Responsibilities

• Delivering an excellent, welcoming and personal customer experience
• Understanding customers’ needs and confidently recommending the right products
• Building lasting customer relationships and encouraging repeat visits
• Developing strong product knowledge through ongoing training
• Replenishing stock and identifying selling trends and low-stock items
• Maintaining excellent store standards, displays and merchandising
• Processing purchases, arranging deliveries and providing after-sales service
• Introducing customers to our wider range, including special orders and our online shop

Requirements

• Weekend and bank holiday availability is required.
• December is our busiest trading month, so we ask our team to plan annual leave outside of December wherever possible.
• A genuine passion for cooking, food and entertaining
• Excellent communication and interpersonal skills
• A friendly, outgoing and proactive approach
• An enthusiasm for learning about our products and developing selling skills
• Previous retail experience is an advantage, but not essential
• Weekend availability is required

Skills

• Customer service
• Sales
• Product knowledge
• Merchandising
• Communication

Location

• London

Work Type

• Full-time
• Onsite

Experience Level

• Entry level

Salary/Compensations

• London Living Wage

Benefits

• Industry-leading discounts across our portfolio of trusted, high-quality brands
• Complimentary Cook School classes
• Longevity holiday benefit for our longstanding team members
• Option to purchase additional annual leave
• Free access to our comprehensive Employee Assistance Programme (EAP) providing 24/7 confidential advice to support your wellbeing and provide expert guidance and resources whenever you or your family need it
• Optional BUPA Private Medical Insurance, employee-funded through salary sacrifice

About the Company

• Borough Kitchen is the UK’s leading premium retailer for people who love to cook and entertain.
• We provide quality-tested products for the kitchen and table, alongside in-depth knowledge, advice and inspiration through our stores, online shop, and cook school.
• Borough Kitchen has five stores across London and a significant e-commerce presence.
• We search within the UK and around the world for the best products; each piece is meticulously chosen and tested based on function, quality, and durability.
• Our commitment has won us a unique, trusted position in the industry and strong partnerships with premium brands.
• We put a lot of care into the work we do, and are seeking candidates who share our passion for cooking, entertaining, and providing the best experience for customers.

Equal Opportunity

• Borough Kitchen is an equal opportunities employer.
• We are committed to treating all our employees fairly, regardless of gender, race, sexual orientation, marital status, religion, nationality, ethnicity, age, or physical abilities.
• We value and respect every team member, whether you're part-time or on a fixed-term contract.