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About the Role

We are seeking a dedicated Team Lead ServiceNow Consulting (m/f/d) to take on both technical and organizational responsibility, driving the expansion of our ServiceNow portfolio. You will implement exciting ServiceNow projects, build a team, develop people, and actively shape the strategic positioning of a growing area.

Responsibilities

• Implementation, further development, and optimization of ServiceNow solutions and ITSM modules according to customer requirements
• Independent management of customer projects from requirements analysis through conception and implementation to successful go-live
• Consulting and supporting customers in the digitalization and optimization of their service management processes
• Conducting workshops, training sessions, and presentations for customers and end-users
• Technical and organizational leadership of the ServiceNow team, including active support in team expansion and development
• Promoting agile and collaborative working methods in an interdisciplinary environment
• Supporting the expansion of our ServiceNow portfolio and actively shaping strategic market positioning and presales activities

Requirements

• Several years of experience in the implementation and support of ServiceNow solutions, ideally in the ITSM environment
• Experience in leading projects and teams
• Very good understanding of IT Service Management processes (ITIL knowledge is an advantage)
• Strong communication skills and confident demeanor with customers and stakeholders
• Independent, structured, and solution-oriented way of working
• Experience with agile working methods
• Very good German and English language skills

Skills

• ServiceNow
• ITSM
• ITIL
• Agile methodologies
• Project management
• Team leadership
• SAP Solution Manager
• Jira
• Cloud ALM

Location

• Remote

Work Type

• Remote
• Flexible working hours

Experience Level

• Several years of experience in ServiceNow implementation and support
• Experience in project and team leadership

Benefits

• 30 days of vacation per year
• Training budget for individual development opportunities
• Remote work and flexible working hours
• Highly subsidized membership in Urban Sports Club
• Subsidy for BVG public transport ticket

About the Company

• Cross ALM GmbH is a leading company in IT and process consulting, helping small and medium-sized enterprises and enterprises optimize their IT process world.
• We offer consulting services and software solutions that help our clients' business and IT departments collaborate more effectively.
• Our unique strength lies in the combination of our expertise in SAP, Atlassian, and ServiceNow.
• Our mission is to enable collaboration between business and IT, believing that communication and the right attitude drive innovation and business success.
• We foster independent work, allowing employees to plan their day according to their preferences.
• Our employees listen, make mistakes, collaborate, and continuously develop.
• We embrace challenges and support clients in implementing and expanding their SAP landscape using tools like SAP Solution Manager, Cloud ALM, and Jira.