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About the Role

Reporting to the Food & Beverage Manager, you will be responsible for the day-to-day leadership and operation of Marrow & Co., ensuring exceptional service standards, team performance, operational excellence and financial results. This is a hands-on leadership role where you'll lead from the floor, inspire your team, build strong guest relationships and ensure every dining experience reflects the premium Marrow & Co. brand.

Responsibilities

Lead, coach and develop a high-performing front-of-house team.
Drive a culture of exceptional customer service and hospitality excellence.
Manage day-to-day restaurant operations, including service, rostering and labour management.
Ensure premium presentation and service standards are consistently delivered.
Actively engage with guests to enhance the overall dining experience and build loyalty.
Collaborate with the Head Chef and kitchen team to deliver seamless service.
Manage team performance, training and development initiatives.
Monitor financial performance, labour costs and operational efficiencies.
Ensure compliance with RSA, WHS, Club policies and operational procedures.
Resolve guest feedback and service challenges professionally and effectively.
Drive continuous improvement initiatives and identify opportunities to enhance the guest experience.

Requirements

Proven experience as a Restaurant Manager, Assistant Restaurant Manager or hospitality leadership role.
Experience within premium dining, steakhouse, upscale casual or high-quality restaurant environments.
Strong leadership skills with the ability to coach, motivate and develop teams.
Excellent communication and stakeholder management skills.
Sound commercial acumen, including labour management and operational cost control.
A strong focus on customer service and guest satisfaction.
The ability to remain calm and organised in a fast-paced environment.
Current RSA competency card.
Availability to work a flexible roster, including evenings, weekends and public holidays.

Skills

Leadership
Coaching
Team Development
Customer Service
Hospitality Management
Operations Management
Rostering
Labour Management
Guest Engagement
Communication
Stakeholder Management
Commercial Acumen
Cost Control
Problem Solving

Location

South West Sydney

Work Type

Full-time

Experience Level

Experienced

Education Level

RSA competency card

Benefits

Free secure parking
Generous daily meal allowance across our venues
Employee rewards and recognition programs
Genuine career progression opportunities within the Bankstown Sports Group

About the Company

At Marrow & Co., quality and craftsmanship come together to create a truly distinctive dining experience.
Renowned for our premium steaks, in-house dry-aged beef program, curated wine offering and exceptional hospitality, Marrow & Co. has established itself as one of South West Sydney's premier dining destinations.
Every service is centred around delivering outstanding food, genuine hospitality and memorable guest experiences.
We're passionate about developing great people and building a culture that values excellence, teamwork and continuous improvement.