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About the Role

Use your analytics expertise to influence strategy, optimise performance and create meaningful member impact. This role turns complex digital and marketing data into clear, actionable recommendations that help drive member growth, engagement and retention. You will identify trends, opportunities and performance improvements across various channels and partner with teams to influence strategic decisions through data-driven storytelling.

Responsibilities

Turn complex digital and marketing data into clear, actionable recommendations
Drive member growth, engagement and retention
Identify trends, opportunities and performance improvements across web, digital, marketing and member experience channels
Influence strategic and day-to-day decisions through data-driven storytelling and analysis

Requirements

3–5 years' experience in Digital Insights, Digital Analytics or Marketing Analytics
Degree-level qualifications in Mathematics, Statistics, Actuarial Studies, Applied Finance, Data Science or a related analytical discipline
Advanced SQL skills and experience analysing large, complex datasets
Experience with Adobe Analytics, Google Analytics and digital performance reporting
Strong web analytics experience across Adobe Analytics, Adobe Audience Manager, Google Analytics and Tealeaf
Hands-on experience with Tableau, Tableau Prep and data visualisation
Exposure to Snowflake, AWS or other enterprise data warehouse environments
Strong stakeholder engagement and presentation skills
Ability to translate technical findings into simple, actionable recommendations
Proactive approach with strong commercial and problem-solving skills
Ability to turn data into stories, insights into action, and opportunities into results

Skills

Digital Insights
Digital Analytics
Marketing Analytics
SQL
Adobe Analytics
Google Analytics
Digital performance reporting
Adobe Audience Manager
Tealeaf
Tableau
Tableau Prep
Data visualisation
Snowflake
AWS
Stakeholder engagement
Presentation skills
Commercial skills
Problem-solving skills

Location

Australia

Work Type

Full-time

Experience Level

3-5 years

Education Level

Degree-level qualifications in Mathematics, Statistics, Actuarial Studies, Applied Finance, Data Science or a related analytical discipline

Benefits

Flexible working arrangements
50% subsidy on HCF hospital and/or extras cover
Family-friendly certified employer
18 weeks of parental leave for all new parents
Mental health and wellbeing programs, including workshops, fitness classes, flu vaccinations, skin checks and more
Discounts on HCF’s products, including life, pet and travel Insurance, as well as discounts at Fitness First gyms and on our eyecare products

About the Company

HCF's purpose is to bring a human touch to healthcare. Since 1932, HCF has been putting members and their health first. As Australia’s largest not-for-profit health fund, HCF covers 2 million members with health, life, travel and pet insurance. Their vision is to make healthcare understandable, affordable, high quality and member centric. They aim to be true health partners to their members, easily guiding healthcare choices. HCF's values are: step forward, walk in their shoes, stay human, make it better and get there together.

Equal Opportunity

HCF embraces diversity as its strength and is committed to maintaining an inclusive and collaborative work environment. Their workplace is welcoming and safe for all employees, irrespective of their unique characteristics including age, ethnicity, cultural or spiritual background, gender identity, disability, education and socio-economic status.