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About the Role

As a Strategic Customer Success Manager, you will help ensure the long-term success of some of our largest customers while acting as a leader and mentor to your team. You'll be a trusted advisor and educator, using your natural curiosity to understand operations and logistics to solve the next puzzle. This role requires 25% travel and is perfect for someone who wants to be part of an awesome and hardworking software startup changing the world of hospitality.

Responsibilities

Lead customer value realization by understanding customer KPIs.
Become a trusted advisor and lead account strategy through defined implementation & onboarding processes.
Act as a customer champion and advocate.
Ensure customer needs are communicated to executive teams while anticipating future needs and attending industry conferences as a SevenRooms advocate.
Monitor account performance and utilization using data to track key metrics.
Plan and lead strategic on-sites with enterprise partners to maintain high engagement.
Help create workflows and run internal processes.
Increase efficiency in communications with partners across email and phone channels.
Collaborate cross-functionally with internal teams.
Prioritize new deliverables and methods based on evolving customer needs.

Requirements

Substantial experience in challenging, customer-facing roles, ideally within B2B & SaaS space.
Proven experience working with the SevenRooms platform.
Proven experience in Customer Success or Account Management roles.
Ability to articulate value propositions through phone, email, video conference, and in-person meetings.
Technical aptitude and understanding of hospitality software.
Prior experience working with Sales, Product, and Engineering teams.
Proven ability to lead project planning and management of cross-functional projects.
Exceptional client-facing oral and presentation skills.
Ability to communicate, present and influence credibly at all levels including executive and C-level.
Genuine desire to work in the hospitality space servicing operators.

Skills

Consulting
Business analysis
Project management
Customer success
Communication
Presentation
Collaboration
Data analysis

Location

APAC

Work Type

Onsite
Travel

Experience Level

Substantial experience in challenging, customer-facing roles
Proven experience in Customer Success or Account Management roles
Prior experience working with Sales, Product, and Engineering teams

Benefits

Comprehensive benefits and perks

About the Company

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers.
We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers.

Equal Opportunity

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities.
That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives.
We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
If you need any accommodations, please inform your recruiting contact upon initial connection.