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About the Role

As an ASB Officer, you will manage high-risk and complex anti-social behaviour (ASB) and hate incident cases involving council tenants and impacting local communities. You will manage your own caseload from referral to resolution, provide advice to colleagues and residents, and work in partnership with other agencies using available tools and powers to address ASB and reduce harm.

Responsibilities

• Manage high risk and complex ASB and hate incident cases.
• Manage own caseload from referral through to successful resolution.
• Provide advice and guidance to colleagues, residents, and partner agencies.
• Work in partnership with other agencies using the full range of tools and powers to address ASB.
• Take a victim-led approach.
• Attend meetings outside of normal working hours as required.

Requirements

• Experience of working in partnership to address ASB.
• Experience managing cases from initial reports through to successful case resolution, including making applications to court.
• Flexibility and innovation with the ability to offer and embrace new approaches to problem-solving.
• Good understanding of the issues and challenges facing a social housing provider regarding ASB.
• Resilience under pressure and ability to respond effectively when faced with conflicting demands.
• Excellent communication skills.
• Desire to keep diverse communities safe from harm.
• Must be able to complete the application fully and ensure the supporting statement covers how each person specification criterion is met.
• Subject to a basic DBS check.

Skills

• Using relevant housing and anti-social behaviour (ASB) legislation and good practice.
• Working effectively as part of a team.
• Building relationships with key stakeholders.
• Partnership working.
• Problem-solving.
• Assessing risk.
• Offering practical solutions to complex situations.
• Communication skills.

Location

• Laurence House, Catford

Work Type

• Hybrid
• Full-time

Experience Level

• Experience of working in partnership to address ASB
• Experience managing cases from initial reports through to successful case resolution, including making applications to court

Salary/Compensations

• £40,404 - £41,637 per annum (SO1)

Benefits

• Excellent training and development opportunities
• Generous holiday allowance
• Local Government Pension scheme
• Flexible working and family friendly policies
• Season ticket and bicycle loans
• A range of staff discounts including local subsidised gym memberships
• Supportive staff networks

About the Company

• Discover yourself in Lewisham where what you do makes a difference to our vibrant and culturally diverse communities!
• We have a rich history of welcoming people from all over the world and are proud to be recognised as the UK’s first Borough of Sanctuary, for our work in championing the rights of refugees and migrants.

Equal Opportunity

• Lewisham Council is a Disability Confident employer.
• We welcome and encourage job applications of all abilities.
• If you require any reasonable adjustments in the application or interview, please contact the lead contact on this advert.
• We will make reasonable adjustments to make sure our disabled applicants and those with health conditions are supported throughout our recruitment process.
• We support the access to work scheme.