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About the Role

Partner closely with the ASK Global SRE team as a trusted partner and force multiplier. Strengthen operational excellence by identifying and closing gaps in processes, tooling, planning, and execution across a complex, matrixed SRE environment. Bring structure and clarity to ambiguous, fast-moving inputs, translating them into actionable plans. Drive high-impact infrastructure and platform programs from planning through delivery. Evaluate existing workflows and recommend improvements. Foster collaboration across cross-functional, globally distributed teams.

Responsibilities

Strengthen operational excellence by identifying and closing gaps in processes, tooling, planning, and execution across a complex, matrixed SRE environment.
Bring structure and clarity to ambiguous, fast-moving inputs, including incidents, planning cycles, capacity forecasts, migrations, and leadership priorities, and translate them into actionable plans with clear ownership, milestones, and timelines.
Personally drive high-impact infrastructure and platform programs from planning through delivery, engaging deeply in technical and operational details.
Partner with engineering teams on capacity forecasting, resource utilization, operational readiness, and continuous improvement, identifying scalable approaches that improve stability, resilience, and agility.
Evaluate existing workflows and recommend improvements that increase efficiency, consistency, accuracy, and scalability across the organization.
Use collaboration channels as an operational signal, synthesizing complex information, surfacing risks and dependencies, escalating critical issues, and ensuring teams and leaders remain aligned and informed.
Foster collaboration across cross-functional, globally distributed teams.

Requirements

5+ years of Technical Program/Project Management experience in a dynamic, fast-paced, global infrastructure or SRE environment.
Demonstrated ability to bring structure to ambiguous, fast-moving, multi-team environments; organizing chaos without over-engineering process (resourceful problem-solving).
Self-motivated, independent, and proactive; able to operate with minimal oversight and make sound real-time judgment calls.
Excellent problem-solving, analytical, and critical-thinking skills; able to quickly triage, prioritize, and lead cross-functional teams under pressure.
Willingness and ability to work evening hours to maximize real-time overlap with California-based teams.

Skills

Technical Program/Project Management
Infrastructure
SRE
Problem-solving
Analytical skills
Critical-thinking
Communication
Collaboration
Technical/infrastructure background
Hands-on engineering experience
Building or improving communication and knowledge-sharing systems

Location

London
California

Work Type

Full-time

Experience Level

Senior

Education Level

BS/MS in EE/CS/CE or a relevant field, or equivalent practical experience.

About the Company

The AI, Search & Knowledge Platform Global SRE team is responsible for keeping some of Apple’s most heavily used, always-on AI and Search infrastructure reliable, resilient, and scalable.