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About the Role

As a Banking Consultant in Retail Banking, you will provide customers with a seamless banking experience by meeting their financial needs and goals. You will handle transactions, conduct needs-based conversations, and educate customers on available financial solutions, including digital options. This role is primarily branch-based and focuses on delivering high customer service to ensure satisfaction and advocacy for ANZ. You will act as a role model and peer coach within a collaborative team to achieve the best customer experience.

Responsibilities

Contribute to a significant uplift in customer engagement and advocacy and create real customer value
Actively participate in and support bank programs and initiatives
Take responsibility to ‘know your customer’ from a risk perspective
Ensure compliance with ANZ and branch policies and procedures

Requirements

Exceptional customer focus
Retail experience is an advantage
Experience in being a user and promoter of technology
Working knowledge in using different digital channels is an advantage
Ability to multi-task and highly adaptable to change and ambiguity
Willingness to work in a collaborative team environment
Sound understanding of compliance
Excellent communication and interpersonal skills

Skills

Customer focus
Retail experience
Technology user and promoter
Digital channels
Multi-tasking
Adaptability
Collaboration
Compliance understanding
Communication skills
Interpersonal skills

Location

Sydney NSW

Work Type

Casual
Part-time
Full-time
Branch-based

Benefits

Access to health and wellbeing services
Discounts on selected products and services from ANZ

About the Company

ANZ is shaping a world where people and communities thrive, driven by a common goal to improve the financial wellbeing and sustainability of millions of customers.
ANZ offers rewarding careers in an innovative, fast-paced, and collaborative environment.
ANZ provides opportunities to try new things, learn, and grow.
ANZ is a diverse organization with a range of flexible working arrangements.
ANZ celebrates the diverse backgrounds, perspectives, and life experiences of its people.
ANZ is committed to building a workplace that reflects the diversity of the communities it serves.

Equal Opportunity

We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself.
If you're a candidate with a disability or access requirement, and have an enquiry about the support provided, please let us know on your application or visit ANZ Accessibility and Inclusion Programs for alternate contact methods.